Head IT Infrastructure
Job Title:
Head IT Infrastructure
Job Description:
About Sannam S4
Founded in 2008, this established yet rapidly expanding, privately owned, international market entry services company has long-standing international relationships with many of the world’s top universities, non profit organisations, corporations and international governments.
Partnerships include at least one of the top three universities in the USA, Australia and New Zealand and five out of the top ten in the UK. In addition to its institutional partners, it has formal higher education advisory roles with the governments of Canada, Ireland, Australia, New Zealand, China and India as well as a blue chip list of corporate and international non profit partners. Sannam S4 is an official Strategic Partner to the U.S. Department of Commerce and U.K Department of International Trade.
Sannam S4 has offices in the USA, UK, Singapore, Malaysia and an exceptionally strong base in India (five offices). Sannam S4 employs >260 individuals globally, serving over 300 international clients across over 20 countries. Over the past 5 years Sannam S4 has consistently grown >25% pa and remains privately owned.
A central part of this fast paced, dynamic and entrepreneurial business’ 3 year strategic plan which it will launch in April 2021, is to triple group revenue. To achieve this, Sannam S4 have secured multiple new, globally renowned non-executive Directors and expanded its global executive team and now are looking to appoint an industry leader to become their Executive Director, Marketing as they drive the organisation to a commercial transition point in 2024/25. In 2018 and 2019, Sannam S4 won the prestigious India Inc. UK-India Consultancy Firm of the Year Award competing against the world’s leading consultancy companies.
Sannam S4 is a market leader, providing a range of international services to over eighty-five global higher education institutions. Their education business, which accounts for c.60% of Group revenue, has four pillars to its services; Student Recruitment, TNE Partnerships and Research, Education Policy, and Regulatory Compliance.
Sannam S4 also focuses on delivering services to non-profit organisations and donor agencies and government departments.
The company also serves a diverse range of international corporations, from well-known Fortune 500 multinationals, to exciting high profile venture capital backed tech companies. They have strong client portfolios in the development, agriculture, food and drink sectors amongst others.
You are invited to a world of opportunities where you can contribute in your own special way to how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And be a part of a team that is known for its unwavering commitment to make a difference in partnership with its clients, shareholders, communities and colleagues.
Experience Range:
15 - 20 years
Educational Qualifications:
Any graduation ,or Any PG
Job Responsibilities:
The ideal candidate should be having a minimum of 15+ years’ work experience managing IT Infrastructure architecture, security, performance, availability, incident, and capacity, configuration, and change-management processes and for the tools, vendors and resources to support 247 uptime and availability SLAs. This person is also responsible for working with software and IT support-related vendors. The candidate should be very confident communicating with clients at all levels and inspiring a growing team of professionals. The candidate should be open and an active team player who is willing to provide new ideas and suggestions and implement them.
Role & Responsibilities
• Responsible for complete infrastructure design, systems analysis, security, data centre operation, network & voice communication.
• Maintains key infrastructure support systems such as CMDB, Monitoring, Cloud services, Backup/Recovery, Identity and Access Management, Patching, Anti-Virus, Printing, Mobility
• Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
• Advises teams of IT technology standard requirements, methodology and processes.
• Participates in proof of concepts to assist in defining technology direction and enabling business strategy.
• Communicates and validates program architecture with infrastructure team, project management team, and technology services management team.
• Provide third level support for incidents and problems in designated areas of expertise.
• Author and exercise the information technology disaster recovery and business continuity plans
• Support and participate in the investigation of security incidents, identifying root, technical, contributing or organizational causes, and implement preventive actions where necessary
• Leading and supporting the design, development, implementation, testing, and maintenance of multiple infrastructure domains (servers, network, virtualization, storage, middleware, security, messaging)
• Lead Cloud Migration and Cloud Managed Services on AWS/ GCP/ Azure as needed
• Provide technical expertise for assigned infrastructure projects, which may include equipment ordering, testing, troubleshooting, installation, and implementation of upgrades or configuration enhancements
• Create and implement framework to meet Data Security requirement.
Skills Required:
IT Infrastructure , Information Technology , IT Infrastructure Management , ISO Audits , ISO 270001 , Azure , AWS , GCP , Cloud Security
Candidate Attributes:
Minimum required qualifications
Bachelor’s degree in Information Technology Management, Computer Science, or related discipline and a minimum of 15 years of professional experience in information technology roles.
15+ years’ experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting service and network areas.
Work Experience
Has understanding of Managed Services and hosting on Azure /AWS / GCP including management of application servers and database instances, cost management, security, WAF, Firewall, SIEM, IDS and IPS
Has a thorough knowledge of the Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software, Windows is a must and Linux is a plus.
Strong working knowledge of VMware, Hypervisor or other virtual software.
Working Knowledge of Dockers, Containers and Kubernetes, Deep understanding of TCP, IP and other network protocols. Familiarity with DNS, DHCP and other network services, Security monitoring tools and Mobile Device Management
Has ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
Thorough knowledge of server and client- based technologies including virtualization, Active Directory, Group Policy, DHCP, SQL, business application software and backup & disaster recovery
Mastery of network and communications architecture, hardware and networking protocols and configurations including, but not limited to, routers, switches, VPN, Wireless, SAN and NAS.
Windows 2012/2016 Server installation and configuration (Active directory/DNS etc.)
Experience in Office 365, Teams, SharePoint Administration
Experience in Antivirus Software's like McAfee, Symantec etc
Has worked on Infrastructure monitoring products
Should have good understanding in compliances like ISO27001, PCI DSS, GDPR. Etc
Desired/Preferred Skills
With a strong track record of professionalism and support for our clients, Sannam S4 has built its business on individuals who bring value and experience to the business and its clients and the accountability that a medium sized business requires.
Knowledge of Internet, security and e-mail protocols, DNS, HTTP, SMTP, IPsec, certificates, NAC
Thorough understanding of key platform concepts such as performance, redundancy, fail-over, DR, etc.
Strong technical troubleshooting and analytical skills to assess and recommend technology and technical solutions.
Strong verbal and written communication skills along with the ability to present effectively to senior managers including CEO and executive leadership team.
Ability to write architectural design documents or review design documents provided by others.
Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.
If you would like to be considered for this role at Sannam S4, please send your CV along with salary expectations to: prashant.goswami@sannams4.com or apply here
Job Code: KL-FXQPT6NB
About Us
Sannam S4 is itself rapidly expanding into dynamic markets. Based on client demand, the Company is taking its unique support model into fast growing, dynamic and complicated markets. The Company’s aim is to be the leading market entry and expansion support partner to leading globally ambitious firms.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
Why Us?
OUR SUCCESS IS BASED ON
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
