Study Abroad Officer (North America) supporting Queen Mary University of London
Job Title:
Study Abroad Officer (North America) supporting Queen Mary University of London
Job Description:
Sannam S4 helps leading educational institutions develop and succeed in high-growth education markets, including North America.
Sannam S4 is seeking a Study Abroad Officer (North America) to provide recruitment support and partnership development for a leading UK university, Queen Mary University of London.
Queen Mary University of London
Queen Mary University of London is one of the leading research-focused universities in the UK and a member of the Russell Group. With over 28,000 students, 4,400 members of staff, and an annual turnover of £474m, Queen Mary is a major, global institution. Its vision is to open the doors of opportunity, through world-leading research and education.
Based in the heart of London’s East End, and with a history dating back to 1785, teaching and research encompasses a wide range of subjects in the humanities and social sciences, medicine and dentistry, and science and engineering.
This role, as a member of Sannam S4’s higher education advisory team will support the University’s international marketing team, focusing on the USA and Canada.
Overview of Role
To enhance the capacity of the University, which is seeking to strengthen its presence in the US this role will lead on the development and implementation of outreach, marketing and recruitment strategies across study abroad and summer school programmes. The role will sit within the Global Opportunities team, part of the Global Engagement Office within the Marketing and Communications Directorate.
Global Opportunities (GO) exists to promote and manage inbound and outbound mobility programmes, which allow Queen Mary students and staff to study, work and travel overseas. These programmes include the fee-paying Study Abroad Programme (incoming only) as well as European exchanges, the Swiss European Mobility Programme, international exchanges and Summer Schools.
Study abroad and exchange programmes are an essential component of Queen Mary’s Global Engagement Strategy and the institution is committed to providing all students with opportunities for multidisciplinary and international experience.
The Study Abroad Officer is responsible for implementing and (in collaboration with the Global Opportunities Programme Managers, Senior Management, Schools and Professional Services) developing Queen Mary’s marketing and recruitment strategy for incoming fee-paying students enrolling on the Study Abroad Programme from the USA.
The role will be home-based and reports into Sannam S4’s Partner Success Manager.
Applicants must be authorized to work in the United States.
How to apply
If you would like to be considered for this role at Sannam S4, please send your CV with an introduction letter to: ryan.astor@sannams4.com
Experience Range:
1 - 3 years
Educational Qualifications:
Any graduation, and Any PG
Job Responsibilities:
Key responsibilities and objectives of the job:
• Identifies opportunities – and effectively communicates these opportunities in the form of written strategic plans - to increase market visibility for Queen Mary, advising and developing marketing and communication strategies and viable advertising opportunities in the US market and other means of raising awareness about study abroad at the university.
• Provides market insight on North America trends and makes recommendations to support informed decision making for the development of the marketing strategies of these markets.
• Develops good working relationships with new and existing partner universities, study abroad programme providers and other organisations to ensure that they receive appropriate information about policies and procedures relating to students coming to study at Queen Mary.
• Liaises closely with a range of colleagues in the Global Engagement Office and acts as a key contact for this office’s staff and other university personnel visiting the USA.
• Represents the university at education and recruitment fairs, conferences and school visits. Comfortable preparing and delivering presentations to a range of audiences. Confident in the logistical planning and coordination of the travel details with the above events.
• Ensures that Study Abroad is promoted effectively and high quality information is provided for prospective students and their advisors.
• Acts as one of the main points of contact for prospective students, applicants and their influencers from the USA.
• Follows up attendance at recruitment fairs with conversion activity through personal contact, automated messaging via the CRM system and through social media and other forms of communication.
• In collaboration with the Study Abroad Manager (Marketing & Recruitment) contributes to the professional development of the operations of the Study Abroad Programme, seeking out best practice (from competitors and elsewhere) to increase effectiveness and efficiency for incoming students to Queen Mary’s mobility programmes.
• Assists with the processing of applications and nominations of students applying to study at Queen Mary and management of the team’s general inbox.
• Assists with the organisation and preparation of incoming visits from partner universities from the USA.
• Contributes to the development of on and offline marketing tools, including social media and presence on relevant online media; and will also contribute in the development of printed materials to support the University’s international recruitment activities.
• Understands the marketing and social media landscape and emerging trends, and applies this knowledge to support the development of content and channels relating to Queen Mary’s Study Abroad Programme and other mobility programmes.
• Liaises with the Alumni Office to develop a system for best utilizing local alumni networks focusing on recruitment activities.
• Identifies and initiates links with new universities, government agencies and other organisations in the designated countries, in close collaboration with the Study Abroad Manager (Marketing & Recruitment).
• Is a team player providing mutual support and encouragement to other team members.
• Develops effective internal and external working relationships with a range of campus communities, and external partners, representatives, and professional organisations.
• Undertakes other duties as required by the Head of Global Opportunities.
Skills Required:
Stakeholder Engagement, Stakeholder Management, Student Recruitment, Social Media Marketing, Study Abroad Programs, Marketing Event Planning, Marketing Strategy, Brand Management, Strategic Planning, Public Speaking,
Candidate Attributes:
•Knowledge of the higher education industry in the USA and UK
•Experience in event planning and programme administration
•Abroad experience during degree programme, either as part of degree (e.g. study or work abroad) or over the summer (e.g. summer school) or equivalent
•Experience presenting and public speaking
•Experience of writing and editing engaging copy and content production, particularly for the web
•Willingness and ability to work independently
•High-level interpersonal skills and ability to work creatively with diverse teams and to communicate effectively using a range of media and in person
•Willingness to work off-hours to accommodate the UK time-zone
•Willingness and ability to travel regularly (in North America and abroad)
•Minimum bachelor’s degree
•Able to plan, manage and monitor a variety of commitments, balancing conflicting workloads of team members to meet service demands
•Proficiency in the use of all MS office applications
•Prior experience working within a Customer Relationship Management (CRM) system
Job Code: KL-G2KJX2HD
About Us
Sannam S4 is itself rapidly expanding into dynamic markets. Based on client demand, the Company is taking its unique support model into fast growing, dynamic and complicated markets. The Company’s aim is to be the leading market entry and expansion support partner to leading globally ambitious firms.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
Why Us?
OUR SUCCESS IS BASED ON
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
