Head of IT Support
Job Title:
Head of IT Support
Job Description:
About Client- BIMA
BIMA is one of the fastest-growing tech companies in the world. We use disruptive mobile technology to bring insurance and health services to underserved consumers. BIMA is committed to revolutionizing the traditional insurance and health industries and democratizing access to vital services for billions of under-served families around the globe. In just nine years, we’ve reached 31 million people in 13 countries across Africa, Asia and Latin America.
Joining BIMA at this stage provides an opportunity for you to truly influence the strategy of a global, growing business. We are a vibrant company where ideas and passion are welcomed, and you get real responsibility from day one.
We have brought together some of the best talent from World leading organisations to create a company that truly celebrates diversity. Our people are our greatest asset and, as an equal opportunities employer we encourage applicants from diverse backgrounds to work with us.
BIMA, where innovation, diversity and respect are at the heart of our culture.
About Role:
The Head of IT Support is responsible for ensuring the high availability, performance & security of our global business applications & systems, along with ensuring we deliver the highest levels of support to our internal customers. We work in an exciting micro-insurance and mobile health space, and where we partner with Mobile Network Operators, Mobile Money providers and payment aggregators.
BIMA runs a large number of complex and integrated applications/systems that are used to service our end customers needs. These include internally developed applications hosted on the AWS cloud infrastructure, as well customised SaaS products like Salesforce, and the data flows between them. Together these systems allow us to register new customers, manage the interactions and services we deliver to those customers, and bill customers for the subscription services they sign up to.
This role reports directly to the Global Head of IT, who is based in London. They would work closely with our internal development team based in Bangalore, as well as other key members of the global team based in London and Singapore.
They would manage the local IT Support Team, which is made up of following sub-teams:
• Systems/ Infrastructure (including DevOps functions)
• Application/Data Support
The primary purpose of this role is to deliver the highest quality services to our internal customers, which are the teams running the markets we operate in across Africa and Asia.
Experience Range:
6 - 12 years
Educational Qualifications:
Any graduation ,and MBA/PGDM , M.A , Integrated PG
Job Responsibilities:
Role & Responsibilities
• Managing the production, test and development environments hosted in AWS.
• Delivering responsive & high-quality application/data support to all our markets.
• Supporting SaaS solutions, and their integration into BIMA business systems.
• Ensuring high availability for connectivity of systems and integrations with partners.
• Supporting the development release pipeline in CD/CI environment.
• Ensuring tight collaboration between the Development and Support teams to ensure our Technology team deliver high quality services to our markets.
• Leading technical projects to integrate our systems, ensure stability, drive efficiency, reduce costs & deliver better services to both internal and external customers.
• Ensuring strong security for our solutions & data by following industry best practice across all IT services & process.
Skills Required:
Stakeholder Engagement , infrastructure support , ITIL , Major Incident Management , Network Operations Center (NOC) , project management , AWS , Application Support Management , Global Application Support , Offshore Transition
Candidate Attributes:
This role must have the following skills & experience:
• 5+ years in managing support functions and leading teams.
• Strong technical skills with the experience to quickly gain the respect of technical colleagues and lead-from-the-front.
• Extensive experience of core Amazon AWS services & networking.
• The ability to architect robust, scalable, secure & high-performance hosting environments.
• Strong experience with monitoring and managing API-connected systems.
• Extensive experience in creating/maintaining effective monitoring/alerting systems.
• Experience of working to industry best practice & security principles.
• The ability to design and maintain effective Disaster Recovery plans.
The following skills & experience would be beneficial:
• Having risen through a support or infrastructure team with strong technical skills.
• Strong traditional networking skills and experience.
• Strong hands-on experience with Linux, Tomcat & Java environments.
• Strong data management experience with a solid understanding of database technologies.
• Experience of working with automation tools like Jenkins & Terraform
• Hands-on experience of logging tools like Splunk & CloudWatch.
• Experience of working to the ISO 27001 Information Security standard.
ATTRIBUTES
This role requires the following personal attributes:
• As they will often be working with global staff who often speak English as a second language, they will need to have excellent written and verbal communications skills.
• Strong problem-solving skills are vital, with the ability to think logically, identify root causes and develop solutions.
• Attention to detail is key to delivering high quality and robust solutions.
• Be able to work independently with minimal guidance & manage technical projects.
• Ability to manage/mentor other members of the IT team
How to apply
If you would like to be considered for this role at Sannam S4, please send your CV with an introduction letter and salary expectations to: careers@sannams4.com
Job Code: KL-L6VLH7Z7
About Us
Sannam S4 is itself rapidly expanding into dynamic markets. Based on client demand, the Company is taking its unique support model into fast growing, dynamic and complicated markets. The Company’s aim is to be the leading market entry and expansion support partner to leading globally ambitious firms.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
Why Us?
OUR SUCCESS IS BASED ON
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
