Senior Support Officer-Conversion
Job Title:
Senior Support Officer-Conversion
Job Description:
The Opportunity
We at Sannam S4 are reengineering what a consulting organization can be. We own our client’s challenges as if they were our own. We help them transform for the future by offering practical solutions that are crafted intelligently, passionately, relentlessly.
We are a great team to work for people who are self-motivated, innovative and believe in team work. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately.
You are invited to a world of opportunities where you can contribute in your own special way to how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And be a part of team that is known for its unwavering commitment to make a difference in partnership with its clients, shareholders, communities and colleagues.
Job Purpose
Sannam S4 is seeking to appoint an ambitious dynamic team player in the position of Senior Support Officer-Conversion for University of Portsmouth, UK. The designated Senior Officer- conversion will play a critical role in making recruitment process successful for the university.
University of Portsmouth was started in 1869 and gained university status in 1992. It is ranked 21st in the UK by Guardian /university guide 2019 and is ranked the first for boosting graduate salaries by the Economist,2017.
The primary focus of the role will be to assist in the development and implementation of the university’s recruitment strategy in India, alongside India Regional Adviser. Other responsibilities will include agency relationship management and brand development.
The post holder must be outcomes and results-oriented and enthusiastic to adopt a creative and innovative approach. The post will require extensive travel, including weekends and out of office hours, for which flexible working and time in lieu is offered. Since the candidate will be working remotely with the university’s on-campus team, he/she should be highly organized, self-motivated and comfortable working with differences in time zones. Candidates must possess strong interpersonal skills and have strong communication skills.
Experience Range:
3 - 5 years
Educational Qualifications:
Any graduation ,and Any PG
Job Responsibilities:
Main Responsibilities
As a Senior Support Officer-Conversion, you will be required to support the India Regional Adviser in conversion activities and to provide market information. Specifically, you will provide:
• Counsel and convert support to applicants throughout to the applicant journey.
• Conduct compliance checks for applicants as per the guidelines outlined by the University
• Call and follow up with the applicant’s enquiries pre and post offer.
• Assist in building working relationships with recruitment agents.
• Advise prospective students and offer-holders on a range of matters including courses, entry requirements, application, Visa processes and accommodations etc.
• Support recruitment-focused events such as offer-holder briefings and pre-departure events by booking venue(s), sending invitations, attending events across India etc.
• Book travel requirements in line with set budgets.
• Conduct agent counsellor training sessions (virtual and in-house) on need basis.
• Oversee merchandise and collateral requirements for marketing activities.
• Work with India Regional Adviser, undertake competitor market research focusing on applicants’ trends and other areas. Analyse data and contribute to recommendations based on the information.
• Participate in fairs conducted by stakeholders for recruitment purposes as and when required to support the University team
• Communicate effectively and collaborate with colleagues and service delivery partners. Multitask across multiple projects with multiple stakeholders across the organization, meeting deadlines and objectives.
• Document and communicate key milestones in the applicant process clearly.
• Visualize data and present complex data and findings via infographic and MS Office tools.
• Guide and develop junior colleagues on need basis
Skills Required:
Stakeholder Engagement , Education Consulting , Student Recruitment , Counselling , Study Abroad Programs , Relationship Management , Admissions Counseling , student engagement , Marketing Event Planning
Candidate Attributes:
QUALIFICATIONS & TRAINING
Educated to degree level or equivalent
Relevant postgraduate or professional qualification
EXPERIENCE
Experience of working in student recruitment or similar environment for at least 3-5 years
Experience of the higher education sector in UK, preferably including study abroad, through work or study
Experience of counselling students and parents
Familiar with reporting, comfortable with numbers and presenting data in report formats
KNOWLEDGE, SKILLS & COMPETENCIES
Knowledge and understanding of the education system and understanding of the range of issues relevant to students contemplating study in the UK
Sound knowledge of processes and procedures underpinning successful international student recruitment, such as enquiry management, admissions, immigration issues
Excellent written and oral communication skills with high attention to detail
Ability to communicate confidently and clearly to a wide range of audiences via a variety of media
Excellent interpersonal skills, with the ability to liaise and establish rapport with a wide range of internal and external stakeholders
Ability to build successful relationships and networks of contacts
IT literacy and understanding and knowledge of working with databases and CRM software
Excellent organizational skills including ability to manage heavy workload, prioritize competing demands and work to deadlines
Excellent content and social media skills
GENERAL ATTRIBUTES & PERSONAL QUALITIES
Cultural awareness and experience in dealing with international organizations and individuals
Highly self-motivated and able to work independently
OTHER / SPECIAL REQUIREMENTS
Flexibility and a willingness to work outside of normal office hours, including some weekends
Ability and willingness to travel alone and for extended periods of time
Legal right to work in India on full-time basis
Ability and willingness to travel to (base country name) up to twice a year for training purposes
Job Code: KL-DZHU79LD
About Us
Sannam S4 is itself rapidly expanding into dynamic markets. Based on client demand, the Company is taking its unique support model into fast growing, dynamic and complicated markets. The Company’s aim is to be the leading market entry and expansion support partner to leading globally ambitious firms.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
Why Us?
OUR SUCCESS IS BASED ON
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
