Learning & Development Manager/Senior Manager
Job Title:
Learning & Development Manager/Senior Manager
Job Description:
About Sannam S4
Founded in 2008, Sannam S4 is a rapidly expanding international market entry services company. Operating in over 20 countries, we employ over 250 employees internationally, with our largest footprint of staff being in India where the company was established.
We provide in-country expertise and a uniquely integrated model of practical support services including market research, strategic consulting and venture validation, HR advisory and executive recruitment, accounting, tax and compliance services to over 150 international organizations as they seek to explore, enter and expand internationally.
Sannam S4 is proud to be a market leader in international higher education, serving half of the world’s top twenty ranked universities, as well as many valued globally ambitious mid-ranking universities, vocational training colleges and international non-profit organizations. Sannam S4 is honored to advise five international governments on their international higher education strategies in key growth markets. We also serve a diverse range of international corporations from well-known Fortune 500 multinationals, to new and exciting high-profile venture capital backed tech companies as well as globally ambitious small and medium sized exporters.
Sannam S4 has consistently grown its revenues at >25% per annum for the past five years and we see exceptionally strong demand ahead. In 2018 and 2019 Sannam S4 won UK-India Consultancy Firm of the Year Award competing against the world’s leading consultancy companies.
In April 2020 Sannam S4 will commence a new three-year strategic plan and investment cycle which will set clear objectives and milestones for the company to reach by 2023/24. If selected for this role you will be a major contributor to this strategy and its desired outcomes. As part of this strategy we are expecting the company to grow from 250 to 500+ employees and your role will be a significant contributor to leading and supporting that growth.
What are we seeking?
As Sannam S4 continues to grow, a relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans. We are therefore seeking to recruit an executive to who can effectively coordinate and run overall training and development initiatives’ at Sannam S4.
Why apply?
You will join a respected, entrepreneurial and highly ambitious company. As part of the role, you will be working closely with Heads of Service lines & departments in India and will take on additional responsibilities within the group as your skills and interest dictate.
Immediate priority will be assisting Head of Human Capital in building and leading learning and development initiative across Sannam S4
Our partners and stakeholders
Sannam S4 places tremendous value on its strategic partnerships and close affiliations with respected organizations which include a formal Strategic Partnership with the U.S. International Trade Administration (ITA) U.S. Department of Commerce, the UK Department for International Trade (DIT) and close working relations with the governments of Australia, New Zealand, Canada and Ireland. We work very closely with the Embassy of India in Washington D.C. and with the federal and state government(s) in India.
Sannam S4 leads and collaborates in thought leadership and policy discussions via close working relationships with the U.S. India Strategic Partnership Forum (USISPF) and the U.S. India Business Council (USIBC), American Chamber of Commerce in India (AMCHAM), British Business Group (BBG), Federation of Indian Chambers of Commerce and Industry (FICCI) and the Confederation of Indian Industry (CII) amongst others.
What drives us?
At Sannam S4 we are committed to building the world’s leading and most respected international market entry and expansion services business. We have built our business in a space between traditional global consultants, accountants, law firms and government agencies whereby we do not only consult, but we implement on our research and advice, a combination of skill sets which our clients truly appreciate
We are passionate about providing corporations, universities, vocational training providers and national and federal governments, as well as non-profit organisations and trade sector bodies, with the highest quality support in markets where it is needed most. Our success is entirely built on our ability to drive our clients’ success. This symbiotic relationship supports long term relationships and very high client retention.
Sannam S4’s largest office at New Delhi holds the distinction of being certified against the ISO 27001:2013 standard, demonstrating our commitment to adhering to international standards and the importance of securing our clients’ data.
What we look for at Sannam S4
Whilst we perform daily tasks for our clients, through successful implementation of these projects we have the ability to positively impact many thousands of people’s lives across the world. We aspire to hire entrepreneurial talent, people with an energy and enthusiasm for our mission.
We look for professionals who relish being given responsibility and who seek to design, own and lead their own strategies and impact areas within our business.
As a rapidly expanding firm we look for new members of the team who can take on executive responsibilities as we scale the business and expand in India and beyond.
We hire team players who share our passion for international cross border business and collaboration and who give our clients and partners the confidence, solutions and support they need to explore, enter and expand worldwide.
We love hiring people who are enthusiastic, who recognise opportunities, can help realise them and who thrive from being part of a young, energetic and highly ambitious international team.
Role summary
As Sannam S4 continues to grow, a relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans.
This role will involve working very closely with staff, heads of departments, leaders, senior management team members (some of whom have ownership for the delivery teams for individual service lines), our partners and stakeholders mentioned above to help in achieving desired objectives and learning and development targets for the business.
Experience Range:
7 - 9 years
Educational Qualifications:
Any graduation ,and MBA/PGDM , M.A , Integrated PG
Job Responsibilities:
Role & Responsibilities
1. Induction Programme –
o Create a detailed induction programme for business unit with an aim to provide induction on all roles within that business
o Facilitation and enrichment of Sannam S4 Induction and Onboarding Program
2.Training Need Identification
o Understand the business need, collaborate with the business to identify and agree learning needs and priorities in order to align to business requirements
o Collaborate with business to understand the expectation from the training programme (audience, objective, content, expected impact)
o Identify training needs by surveys, focused group discussions or employee developmental plans captured in appraisals
o Conduct competency mapping exercise and identify the employee wise skill gaps
3.Learning and Development Plan and Implementation
o Identify the best suitable mode of the training (online, instructor-led, e-learning, coaching or other)
o Identify and empanel trainers or training agencies or universities
o Liaise with internal stakeholders to find in-house subject matter expertise and conducting training
o Liaise with stakeholders on content development and compile the same.
o Prepare quarterly training calendar
4.Monitoring and Measuring Training effectiveness
o Gather the feedback on the L&D programme organised
o Create means of impact assessment and implement the same
o Calculate the ROI of the programme
5.Budgeting, Tracking and Reporting
o Assist in preparing the training budget
o Manage logistics, follow up with attendees
o Maintain constant touch with business
o Track the employee/department wise training progress
o Efficiently run various L&D initiatives of the company
o Prepare monthly status reports
Skills Required:
Stakeholder Engagement , Collaborative Learning , Learning and Development , Training Management , Training Material , Coaching & Mentoring , Learning Techniques , Training Needs Analysis , Virtual Training , Social Media
Candidate Attributes:
Minimum required qualifications
•Master's degree in human resources or related field
Work Experience
•7 to 9 years of overall experience in learning and development with a fast-growing organisation or a multinational
•Experience in management of end to end learning and development programmes (Training Need Analysis - content development - identification of partners - Delivery- impact assessment)
•Experience in project management
•Experience in identifying and implementing optimal learning platforms (LMS, CMS etc.) to enhance training effectiveness
• Knowledge of
o Effective learning and development methods
o L&D interventions (cloud based, digital, micro learning, gamification, coaching, Instructor Lead Trainings (ILT), Virtual ILTs, e-Learning)
•Experience and familiarity with online learning technology and virtual delivery technology is ideal
•Experience in working with external agencies/outsourcing partners in delivering various L&D interventions and learning solutions
•Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and clients
Desired Skills
With a strong track record of professionalism and support for our clients, Sannam S4 has built its business on individuals who bring value and experience to the business and its clients and the accountability that a medium sized business requires.
Below are the desired and preferred skills and competencies for this position:
•A people person with the ability to lead, motivate and coach individuals
•Strong organisation and project management skills
•A client centric mind-set (whether internal or external client), naturally soliciting voice of the customer feedback and acting on it
•The ability to multi-task - managing a combination of operational responsibilities alongside with planning innovative ideas to drive the learnings and development culture, working under pressure and always operating to the highest levels of integrity
•A naturally inquisitive and action-oriented mind-set with high standards and an eye for detail
•People management skills - someone with a pleasant personality, who enjoys engaging with people and a keen interest on people career development
•Excellent written and verbal communication skills in English
•A keen listener, experienced in asking questions in order to solicit information and data
•Comfort with handling data – experienced at using data to make decisions, building and implementing dashboards etc. As a result, someone that is strong with data management and excel skills;
•Computer and IT literate – Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and Social Media web platforms.
Job Code: KL-6USGRQR9
About Us
Sannam S4 is itself rapidly expanding into dynamic markets. Based on client demand, the Company is taking its unique support model into fast growing, dynamic and complicated markets. The Company’s aim is to be the leading market entry and expansion support partner to leading globally ambitious firms.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
In the past five years alone we have assisted over 350 organizations explore enter and expand into India, China and Brazil and we are now rolling out our own support network in the further high growth markets like Australia, Canada, Colombia, Eastern Europe, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Mexico, Russia, UAE, Singapore, Thailand, U.K., U.S.A and Vietnam.
We are trusted by many of the world’s leading brands to support them in the most difficult business environments. We are passionate about what we do and committed to our own further international expansion. We employ over 200 staff, operate many offices, across multiple continents, and at virtually every working hour of the day are serving someone somewhere with their own international growth agenda.
The Sannam S4 Group consists of a number of integrated international market entry and expansion businesses. Sannam S4 also conceptualised and operates the US Business Centers, an initiative to support increased trade and investment between the US and India.
Why Us?
OUR SUCCESS IS BASED ON
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
1. Understanding
As an international to in-country firm, we deliver home-to-host country business support on both sides and act as a bridge between you and your target market. A fully integrated suite of services delivered by one firm, to ensure continuity and business success in the market. Our solutions are practical, implementation focused and results-driven. They are not theoretical. We seek to fully understand your needs and then deliver bespoke solutions to meet your objectives, business model and mode of entry. We are credible in all that we do, we look after your interests-our business depends on it. You can trust us to do the right thing.
2. Focus
Supporting cross border trade and investment is what we do 24×7, 365 days a year. We operate directly in some of the world’s most challenging regions, and have the experience and know how where and when you need it most. We free you up to focus on your core competencies by taking care of your back-office functions and we take the worry of local compliance away from you. Our end-to end support continues throughout your journey, giving you confidence that there is always someone in-country looking after your best interests. Our professional success is measured by your success so our objectives are aligned.
The scale of our operations and the quality of our resources mean you don’t have to invest in fixed local operations costs
OUR UNIQUENESS
1. Our approach
We are not a think-tank. We deliver practical solutions and implement them. Our processes are robust, well ‘tried and tested’, across all industry sectors and in our markets. Our approach delivers results which enable our clients to ‘hit the ground’ running.
2. Our people
Born and bred in the local market, supported by 30+ years of expatriate, local market entry, experience. Our teams are a deeply blended mix of ‘local’ and ‘foreign’ professionals, all with substantial ‘cross–border’ experience. We are client focussed and operate under a set of shared values of integrity and trust. These govern what we do and we do not compromise on these qualities.
2. Our expertise
We employ highly-skilled, ‘in-country’ professionals across all the functional disciplines needed to deliver market entry and business expansion services, across all industry sectors in challenging markets. We bring expertise from market research, compliance, tax, accounting, business development, marketing, HR, and recruitment to deliver practical solutions to your business.
