Head of Automation - Service
Job Title:
Head of Automation - Service
Job Description:
The Head of Automation After-Sales role involves managing after-sales service and support for automation solutions, ensuring customer satisfaction. Key responsibilities include customer relationship management, overseeing technical issue resolution, enhancing the after-sales service experience, gathering customer feedback, collaborating with internal teams, and tracking performance metrics. The role requires a customer-focused professional with a passion for delivering exceptional service and support.
Experience Range:
10 - 20 years
Educational Qualifications:
-Bachelor's degree in Business Administration , -Bachelor's degree in Engineering , -Bachelor's degree in related field ,and advanced degree
Job Responsibilities:
- Customer Relationship Management: Build and maintain strong relationships with customers post-sale, serving as their primary point of contact for service inquiries, support requests, and escalations.
- Planning, Data collection and Site survey: Oversee the resolution of technical issues and customer concerns related to automation solutions, coordinating with internal teams and external partners to ensure timely and effective resolution.
- Service Enhancement: Identify opportunities to enhance the after-sales service experience, such as implementing proactive maintenance programs, developing self-service resources, and providing training to customers.
- Customer Feedback: Gather feedback from customers regarding their experience with automation solutions and after-sales support, leveraging insights to drive continuous improvement initiatives.
- Cross-Functional Collaboration: Collaborate closely with sales, product development, and operations teams to ensure alignment on customer needs and expectations and facilitate seamless transitions from sales to after-sales support.
- Performance Tracking: Monitor and analyse key performance metrics related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement strategies to drive improvement.
Skills Required:
Customer Relationship Management , Planning , Data collection , Site survey , Service Enhancement , Customer Feedback , Cross-Functional Collaboration , Performance Tracking , After-Sales Service , Automation Technologies , IoT , Sensors , Control Systems , Communication Skills , Interpersonal Skills , Problem-solving , Decision-making
Candidate Attributes:
- Proven experience in a customer-facing role, with a focus on after-sales service and support, preferably in the automation or technology industry.
- Strong technical aptitude and understanding of automation technologies, including IoT, sensors, and control systems.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences and build rapport with customers.
- Strong problem-solving and decision-making abilities, with a customer-centric approach to issue resolution and service delivery.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- customer-focused professional with a passion for delivering exceptional after-sales service and support
Job Code: KL-5AVKHVSH
About Us
As our planet faces the alarming reality of warming temperatures, India is confronting a critical challenge: by 2030, heat stress events could cost the nation 34 million full-time jobs—equivalent to 5.8% of its working hours. In this context, HVAC systems are no longer a luxury but a fundamental necessity.
The escalating demand for cooling in India is projected to necessitate an additional 800 GW of power generation, exacerbating carbon emissions and accelerating climate change. With HVAC systems already accounting for up to 60% of energy costs, the people, the planet, and profit appear to be at cross-roads with each other, making it imperative to decouple the gridlock.
The answer to this impending conundrum lies in Energy Efficiency.
We are Smart Joules. And, we are pioneering the journey towards profitable decarbonization.
The escalating demand for cooling in India is projected to necessitate an additional 800 GW of power generation, exacerbating carbon emissions and accelerating climate change. With HVAC systems already accounting for up to 60% of energy costs, the people, the planet, and profit appear to be at cross-roads with each other, making it imperative to decouple the gridlock.
The answer to this impending conundrum lies in Energy Efficiency.
We are Smart Joules. And, we are pioneering the journey towards profitable decarbonization.
Why Us?
OUR VISION
To reduce 29 million tonnes of Co2 by 2030 by pioneering profitable decarbonization.
OUR MISSION
To make energy efficiency simple, substantial and profitable through cooling-as-a-service business models, intelligent automation technologies and efficiency-first processes, culture and values.
To reduce 29 million tonnes of Co2 by 2030 by pioneering profitable decarbonization.
OUR MISSION
To make energy efficiency simple, substantial and profitable through cooling-as-a-service business models, intelligent automation technologies and efficiency-first processes, culture and values.
