Customer Success Specialist
Job Title:
Customer Success Specialist
Job Description:
What is Upshot.ai?
Upshot.ai is the most powerful digital customer engagement platform in the SaaS market right now. It can integrate with mobile apps, websites, and web portals to engage users in a dynamic, highly contextual, and personalized way.
Who is using Upshot.ai?
In domains like banking, life insurance, health care, mobile gaming, e-commerce and retail, manufacturing, and commercial real-estate, world-renowned companies from India and abroad are using Upshot.ai. More and more companies are choosing Upshot.ai every month!
Visit https://www.upshot.ai to learn more about Upshot.ai and its capabilities.
Role We Are Hiring For:
We are looking for one superb and experienced Senior Customer Success Specialist as well as two young and dynamic Customer Success Specialists to join our growing team and deliver on these key KPIs:
1) Fast, smooth implementation of Upshot.ai at new clients, designing their web & mobile analytics from scratch
2) 100% client satisfaction & retention by solving their problems fast using Upshot.ai
3) Recurring business growth from clients annually
4) Help Upshot.ai build new features and capabilities by identifying gaps
To achieve these KPIs, they have to work on the following items:
Plan, guide, and assist new clients in implementing Upshot.ai effectively, including designing their analytics from scratch.
Monitor client data, analytics to spot insights/issues/opportunities
Offer creative campaign strategies to clients & convince them to implement
Work with the graphic designer to create campaign creatives as per client brand guidelines
Set up and execute campaigns on time on behalf of clients, using appropriate features of Upshot.ai
Track campaign conversions
Present weekly, monthly, quarterly and annual analysis of campaign performance to clients & track progress towards client KPI goals
Create on-demand reports as per client requirements
Work with engineering/product teams in finding root-cause and fix product issues
Resolving client queries ASAP on email, chat, audio, and video calls
Create and maintain strong professional relationships with CXO & senior management layer of large global clients
Ensuring 100% client retention
Getting new business from clients
Personal Qualities We Look For & Highly Value:
Fast learner with a humble attitude, open to feedback
Proactive, not reactive
Multi-tasker, great time management skills
Team player, willing to share & receive knowledge
Detail-oriented, not just high level
Ability to work & think independently under pressure
Superb communicator with internal team and clients face to face, on calls, and in emails & documents
A problem solver & curious person by nature
A happy, cheerful attitude
Fantastic with numbers and data, with good skills in Excel/spreadsheets
Qualifications:
2-5 Years of experience in Customer Success operations with client communications responsibilities, or else Business Analysis (BA) role with client communications responsibilities
Similar experience to the above role preferred
Strong references should be available for us to reach out and cross-check
Life At Upshot.ai Customer Success Team:
High visibility, high pressure, results-driven team members and seniors
Fast-paced, every day is different and full of learning
A fun-loving and humorous approach to work
Excellent team bonding
Hierarchies don’t matter, you can approach even the CEO with your ideas, and everyone will listen to you and take you seriously.
Team parties, outings, etc.
Solid growth and learning
Upshot.ai is the most powerful digital customer engagement platform in the SaaS market right now. It can integrate with mobile apps, websites, and web portals to engage users in a dynamic, highly contextual, and personalized way.
Who is using Upshot.ai?
In domains like banking, life insurance, health care, mobile gaming, e-commerce and retail, manufacturing, and commercial real-estate, world-renowned companies from India and abroad are using Upshot.ai. More and more companies are choosing Upshot.ai every month!
Visit https://www.upshot.ai to learn more about Upshot.ai and its capabilities.
Role We Are Hiring For:
We are looking for one superb and experienced Senior Customer Success Specialist as well as two young and dynamic Customer Success Specialists to join our growing team and deliver on these key KPIs:
1) Fast, smooth implementation of Upshot.ai at new clients, designing their web & mobile analytics from scratch
2) 100% client satisfaction & retention by solving their problems fast using Upshot.ai
3) Recurring business growth from clients annually
4) Help Upshot.ai build new features and capabilities by identifying gaps
To achieve these KPIs, they have to work on the following items:
Plan, guide, and assist new clients in implementing Upshot.ai effectively, including designing their analytics from scratch.
Monitor client data, analytics to spot insights/issues/opportunities
Offer creative campaign strategies to clients & convince them to implement
Work with the graphic designer to create campaign creatives as per client brand guidelines
Set up and execute campaigns on time on behalf of clients, using appropriate features of Upshot.ai
Track campaign conversions
Present weekly, monthly, quarterly and annual analysis of campaign performance to clients & track progress towards client KPI goals
Create on-demand reports as per client requirements
Work with engineering/product teams in finding root-cause and fix product issues
Resolving client queries ASAP on email, chat, audio, and video calls
Create and maintain strong professional relationships with CXO & senior management layer of large global clients
Ensuring 100% client retention
Getting new business from clients
Personal Qualities We Look For & Highly Value:
Fast learner with a humble attitude, open to feedback
Proactive, not reactive
Multi-tasker, great time management skills
Team player, willing to share & receive knowledge
Detail-oriented, not just high level
Ability to work & think independently under pressure
Superb communicator with internal team and clients face to face, on calls, and in emails & documents
A problem solver & curious person by nature
A happy, cheerful attitude
Fantastic with numbers and data, with good skills in Excel/spreadsheets
Qualifications:
2-5 Years of experience in Customer Success operations with client communications responsibilities, or else Business Analysis (BA) role with client communications responsibilities
Similar experience to the above role preferred
Strong references should be available for us to reach out and cross-check
Life At Upshot.ai Customer Success Team:
High visibility, high pressure, results-driven team members and seniors
Fast-paced, every day is different and full of learning
A fun-loving and humorous approach to work
Excellent team bonding
Hierarchies don’t matter, you can approach even the CEO with your ideas, and everyone will listen to you and take you seriously.
Team parties, outings, etc.
Solid growth and learning
Experience Range:
2 - 5 years
Educational Qualifications:
-B.Tech/B.E in Computers
Skills Required:
Data Analytics , Reporting , Business Documentation , Digital Campaigning , Client Facing , CXO level engagement
Job Code: KL-NHDJBGRW
About Us
Headquartered in Dallas, [x]cube LABS helps enterprises globally with digital transformation and digital technology adoption. We take a highly collaborative approach and help solve problems across the entire digital transformation journey from ideation and strategizing to experimentation and execution. We specialize in helping enterprises transform customer experience, and in the process we help you leverage new, digitally driven, business models.
[x]cube LABS helps enterprises innovate and disrupt markets by leveraging digital as a strategy. The [x]cube team offers deep expertise in all things digital: CX strategy and transformation, digital innovation, augmented reality, virtual reality, blockchain, social, mobile, analytics, cloud, IoT, and more. We have delivered over 800 solutions across industries, won 25+ International awards, worked with 500+ clients & created value of over US $2.0 Billion for our clients. [x]cube is also one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner.
[x]cube LABS helps enterprises innovate and disrupt markets by leveraging digital as a strategy. The [x]cube team offers deep expertise in all things digital: CX strategy and transformation, digital innovation, augmented reality, virtual reality, blockchain, social, mobile, analytics, cloud, IoT, and more. We have delivered over 800 solutions across industries, won 25+ International awards, worked with 500+ clients & created value of over US $2.0 Billion for our clients. [x]cube is also one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner.
Why Us?
We are one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner and one of the few companies to receive AWS IoT Service Delivery Designation. At [x]cube LABS, innovation is the mantra at every desk and each project offers unique opportunities to learn, lead and achieve as a team.
A company always at the cutting-edge of innovation, we present an incredible opportunity to learn and grow.
Expertise in new-age technologies. Learn every tool and tech that will shape our tomorrow.
We believe in being creative and versatile. Get to work on a range of digital products crafted to engage and entertain.
[x]cube's clientele features some of the top global Fortune 1000 enterprises. Make your mark on products targeted at benefitting billions of lives.
Get access to our state-of-the-art research labs. Formulate and contribute to game changing visions.
Competitive packages, attractive benefits and rewards.
A fun, informal working environment.
[x]cube LABS, YesGnome & Upshot are divisions of PurpleTalk.
Have a query? Email us on alphateam@xcubelabs.com.
A company always at the cutting-edge of innovation, we present an incredible opportunity to learn and grow.
Expertise in new-age technologies. Learn every tool and tech that will shape our tomorrow.
We believe in being creative and versatile. Get to work on a range of digital products crafted to engage and entertain.
[x]cube's clientele features some of the top global Fortune 1000 enterprises. Make your mark on products targeted at benefitting billions of lives.
Get access to our state-of-the-art research labs. Formulate and contribute to game changing visions.
Competitive packages, attractive benefits and rewards.
A fun, informal working environment.
[x]cube LABS, YesGnome & Upshot are divisions of PurpleTalk.
Have a query? Email us on alphateam@xcubelabs.com.
