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Customer Success Manager
Job Title:
Customer Success Manager
Job Description:
a. Establish Upshot.ai as a leader in the space of customer engagement
b. Drive the on-boarding of customers and ensure methods to measure success.
c. Drive optimization of the on boarding process to help customers onboard smoothly and quickly.
d. Develop an intimate understanding of your customer's businesses.
e. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
f. Collaborate with customers to develop, launch, and manage customer engagement and marketing campaigns focused on engagement and revenue goals.
g. Enlighten our customers with insights gleaned from their own data and industry trends
h. Ensure customers get maximum value from Upshot.ai by leveraging full platform functionality.
i. Handle customer concerns with confidence, putting them at ease
j. Passion for providing top-notch customer service with the ability to understand what the customer really needs and why they need it
k. Cross-functional experience working across teams like product, business development, sales, and marketing
b. Drive the on-boarding of customers and ensure methods to measure success.
c. Drive optimization of the on boarding process to help customers onboard smoothly and quickly.
d. Develop an intimate understanding of your customer's businesses.
e. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
f. Collaborate with customers to develop, launch, and manage customer engagement and marketing campaigns focused on engagement and revenue goals.
g. Enlighten our customers with insights gleaned from their own data and industry trends
h. Ensure customers get maximum value from Upshot.ai by leveraging full platform functionality.
i. Handle customer concerns with confidence, putting them at ease
j. Passion for providing top-notch customer service with the ability to understand what the customer really needs and why they need it
k. Cross-functional experience working across teams like product, business development, sales, and marketing
Experience Range:
2 - 5 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
● Mastering Upshot.ai’s many features
● Monitoring client’s KPIs regularly
● Identifying gaps or risks for client to reach their goals
● Offering creative campaign strategies to clients & convincing clients to implement them
● Working with the graphic designer to ideate and create campaign creatives as per client
brand guidelines
● Leveraging every single feature of Upshot.ai to its fullest potential
● Setting up and executing campaigns on time on behalf of clients
● Verifying conversions as per campaign goals
● Presenting weekly & monthly analysis of campaign performance
● Preparing weekly, monthly, quarterly and annual reports on client app & KPI
performance
● Catering to on-demand report requirements from clients
● Helping root-cause and fix product issues at clients
● Doubling at customer service/support
● Interacting with C-level executives from clients & showing strong client leadership skills
● Ensuring 100% retention of client
● Getting new business from clients
● Monitoring client’s KPIs regularly
● Identifying gaps or risks for client to reach their goals
● Offering creative campaign strategies to clients & convincing clients to implement them
● Working with the graphic designer to ideate and create campaign creatives as per client
brand guidelines
● Leveraging every single feature of Upshot.ai to its fullest potential
● Setting up and executing campaigns on time on behalf of clients
● Verifying conversions as per campaign goals
● Presenting weekly & monthly analysis of campaign performance
● Preparing weekly, monthly, quarterly and annual reports on client app & KPI
performance
● Catering to on-demand report requirements from clients
● Helping root-cause and fix product issues at clients
● Doubling at customer service/support
● Interacting with C-level executives from clients & showing strong client leadership skills
● Ensuring 100% retention of client
● Getting new business from clients
Skills Required:
Customer Handling, Multi-media Marketing Campaigns, Customer Engagement, Advanced Excel, Data Analysis,
Candidate Attributes:
1. Superfast learner with a humble attitude towards improving on mistakes or feedback
2. Proactive, not waiting for things to happen before starting to pay attention
3. Superbly detail-oriented, with an eye to catch minute things
4. Multi-tasker by nature
5. Highly organized in terms of maintaining important information online in files & folders
6. A die-hard Can-Do-And-Will-Do attitude & a hunger to succeed in the role
7. Creative, out-of-the-box thinker
8. Disciplined and self-driven
9. Leader mindset
10. Highly self-confident
11. Superb communicator in speech and in emails & documents
12. A troubleshooter, solution designer & problem solver by nature
2. Proactive, not waiting for things to happen before starting to pay attention
3. Superbly detail-oriented, with an eye to catch minute things
4. Multi-tasker by nature
5. Highly organized in terms of maintaining important information online in files & folders
6. A die-hard Can-Do-And-Will-Do attitude & a hunger to succeed in the role
7. Creative, out-of-the-box thinker
8. Disciplined and self-driven
9. Leader mindset
10. Highly self-confident
11. Superb communicator in speech and in emails & documents
12. A troubleshooter, solution designer & problem solver by nature
Job Code: KL-B24ZXM2L
About Us
Headquartered in Dallas, [x]cube LABS helps enterprises globally with digital transformation and digital technology adoption. We take a highly collaborative approach and help solve problems across the entire digital transformation journey from ideation and strategizing to experimentation and execution. We specialize in helping enterprises transform customer experience, and in the process we help you leverage new, digitally driven, business models.
[x]cube LABS helps enterprises innovate and disrupt markets by leveraging digital as a strategy. The [x]cube team offers deep expertise in all things digital: CX strategy and transformation, digital innovation, augmented reality, virtual reality, blockchain, social, mobile, analytics, cloud, IoT, and more. We have delivered over 800 solutions across industries, won 25+ International awards, worked with 500+ clients & created value of over US $2.0 Billion for our clients. [x]cube is also one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner.
[x]cube LABS helps enterprises innovate and disrupt markets by leveraging digital as a strategy. The [x]cube team offers deep expertise in all things digital: CX strategy and transformation, digital innovation, augmented reality, virtual reality, blockchain, social, mobile, analytics, cloud, IoT, and more. We have delivered over 800 solutions across industries, won 25+ International awards, worked with 500+ clients & created value of over US $2.0 Billion for our clients. [x]cube is also one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner.
Why Us?
We are one of the first 12 agencies globally to be approved by Google as a Certified Developer Partner and one of the few companies to receive AWS IoT Service Delivery Designation. At [x]cube LABS, innovation is the mantra at every desk and each project offers unique opportunities to learn, lead and achieve as a team.
A company always at the cutting-edge of innovation, we present an incredible opportunity to learn and grow.
Expertise in new-age technologies. Learn every tool and tech that will shape our tomorrow.
We believe in being creative and versatile. Get to work on a range of digital products crafted to engage and entertain.
[x]cube's clientele features some of the top global Fortune 1000 enterprises. Make your mark on products targeted at benefitting billions of lives.
Get access to our state-of-the-art research labs. Formulate and contribute to game changing visions.
Competitive packages, attractive benefits and rewards.
A fun, informal working environment.
[x]cube LABS, YesGnome & Upshot are divisions of PurpleTalk.
Have a query? Email us on alphateam@xcubelabs.com.
A company always at the cutting-edge of innovation, we present an incredible opportunity to learn and grow.
Expertise in new-age technologies. Learn every tool and tech that will shape our tomorrow.
We believe in being creative and versatile. Get to work on a range of digital products crafted to engage and entertain.
[x]cube's clientele features some of the top global Fortune 1000 enterprises. Make your mark on products targeted at benefitting billions of lives.
Get access to our state-of-the-art research labs. Formulate and contribute to game changing visions.
Competitive packages, attractive benefits and rewards.
A fun, informal working environment.
[x]cube LABS, YesGnome & Upshot are divisions of PurpleTalk.
Have a query? Email us on alphateam@xcubelabs.com.
