Upselling - City Head
Job Title:
Upselling - City Head
Job Description:
We are seeking a dynamic Sales person to drive revenue growth by upselling Petpooja’s Value-Added Services (VAS) to our existing merchant base. In this role, you will actively promote marketplace offerings and build strong relationships with restaurant owners to help them optimize operations, adopt new services, and succeed on the Petpooja platform. As the primary point of contact for merchant queries, you will provide timely support, execute targeted sales strategies to meet daily and monthly targets, and collaborate with internal teams to streamline processes and share market feedback. This role combines sales excellence with a strong relationship management focus to ensure long-term merchant success and satisfaction.
Experience Range:
6 - 9 years
Educational Qualifications:
Any graduation ,and Any PG
Job Responsibilities:
Roles and Responsibilities:
● Team Management:
○ Lead, mentor, and manage a team of ASMs and RMs in the city.
○ Ensure each team member meets their targets and follows the sales process.
○ Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
○ Foster a high-performance culture and accountability across the team.
● Revenue & Target Achievement:
○ Own the city’s monthly upselling revenue targets and deliver consistent growth.
○ Drive adoption and increased usage of all VAS offerings across the existing customer base.
○ Strategically push higher-value plans and services to increase average revenue per customer.
● Sales Strategy Execution:
○ Create and implement city-level sales plans based on company objectives.
○ Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.
○ Collaborate with marketing and product teams to run city-specific campaigns.
● Process & Reporting:
○ Ensure 100% CRM compliance and data hygiene.
○ Share daily/weekly performance reports with leadership.
○ Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.
● Customer Success & Retention:
○ Work closely with the support and operations team to ensure existing clients are satisfied.
○ Help resolve escalated customer issues and ensure long-term retention.
Skills Required:
Product Sales , Upsell Services , Cross Selling , Client Up Sell , field Sales , Communication , Strong Convincing power
Annual Salary Range:
INR 7,00,000 - 9,00,000
Candidate Attributes:
● Bachelor's degree is preferable.
● Professional experience of 6-9 years in Sales.
● Problem-solving attitude
● Customer-oriented mindset
● Knowledge of customer relationship management (CRM) practices
● Influencing Skills
● Presentability is required
● Fluent in communication
Job Code: KL-MHZW33EZ
About Us
When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.
Why Us?
Join the Petpooja Family!
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!
And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, we’re regarded as great hosts.
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!
And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, we’re regarded as great hosts.
