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Executive - Customer Associate
Job Title:
Executive - Customer Associate
Job Description:
Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
Ensure all data entries are complete, well-organized, and follow the company’s data management protocols.
Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
Experience Range:
1 - 3 years
Educational Qualifications:
-Graduation
Job Responsibilities:
Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
Ensure all data entries are complete, well-organized, and follow the company’s data management protocols.
Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
Skills Required:
CRM systems , Call Handling , Communication Techniques , Product Knowledge , Customer Feedback Analysis , Customer Communication , Data Entry , Data Management , Feedback Collection , Detail-Oriented , Adaptability , Attention to Detail , Customer-Centric Approach , Reporting , Documentation , Sales , Accuracy , Verbal Communication , Written Communication , Listening , Analysis , Data Management Protocols , Customer Engagement
Job Code: KL-BGPWFJJD
About Us
When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.
Why Us?
Join the Petpooja Family!
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!
And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, we’re regarded as great hosts.
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana!
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:
At Petpooja, we believe that the best leaders are groomed, not found from the outside. So, we try our best to foster leadership within the organization and give each and every individual an equal chance to climb the career ladder. Petpooja is an equal opportunity employer. We do not discriminate based on caste, religious beliefs, gender, race or sexual orientation. So, if you think that your personality & skills fit perfectly into our company culture, then apply for your desired position right away!
And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours)! As signified by our name - Petpooja, we’re regarded as great hosts.
