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City Head - Contact Center Telesales
Job Title:
City Head - Contact Center Telesales
Job Description:
Description:
1. Contact Center Management
2. Inter departmental functions: Recruitment, Training, Quality and Technology
3. Audit preparations and compliance
4. Business planning and analysis for assessment of revenue potential in business opportunities. Strategizing long-term business directions/ operational plans to ensure maximum profitability in line with organizational objectives
5. Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards service revenue generation
6. Escalation Management, Root cause analysis
7. Strategizing business setup to achieve organizational goals
8. Setting up contact centres and its service delivery.
9. Experienced in setting up quality management system for organization including SOP designing, audit guidelines, framework for sampling, transactional audits and process audits
10. Hands-on experience of defect reduction and cost reduction projects
11. Man management and time management to optimize the quality of service within predefined budget
12. Productivity, process and customer experience improvement through process automations and frontline empowerment
13. Data analysis, RCAs and process corrections
14. Creative and result oriented approach in handling the conflicts, issues and challenges
15. Overt, covert and focus audits at customer contact points
16. Comprehensive experience in managing call center and back office operations
17. MS office, automation and macros
18. Sampling and classification of voice of customers, voice of trade and voice of employee
19. Expertise in cross functional coordination, service partner management and third party management
Experience Range:
10 - 18 years
Educational Qualifications:
Any graduation
Skills Required:
Telesales
Job Code: KL-EPUMLVKM
About Us
Magicbricks, a division of Times Internet Limited, a wholly owned subsidiary of Bennett, Coleman & Co. Ltd (The Times Group) is India’s largest and most trusted property marketplace for all property-related needs, enabling buyers, sellers and renters with the help of technology No 1 Property Site website that provides a common platform for property buyers, sellers & renters to locate properties of interest across India, and source information about all property related matters .Magicbricks, is and has been adjudged as the most preferred site in India, by independent surveys.
From being a purely listings platform, Magicbricks has grown manifold and is making rapid strides towards becoming a full-stack service provider in India’s real estate. With a product for each and every stage of the home buying journey, Magicbricks has become an integral part for home buyers and rent seekers. Riding on an innovation-centric DNA, Magicbricks has maintained a high growth trajectory over the last few years and has emerged as a leader not only in terms of revenue in its category but also the runaway leader of supply in India’s real estate market with a whopping 1 Million active property listings across 16,000 plus localities in the country.
From being a purely listings platform, Magicbricks has grown manifold and is making rapid strides towards becoming a full-stack service provider in India’s real estate. With a product for each and every stage of the home buying journey, Magicbricks has become an integral part for home buyers and rent seekers. Riding on an innovation-centric DNA, Magicbricks has maintained a high growth trajectory over the last few years and has emerged as a leader not only in terms of revenue in its category but also the runaway leader of supply in India’s real estate market with a whopping 1 Million active property listings across 16,000 plus localities in the country.
Why Us?
"To be the one-stop destination for smarter solutions related to all property needs."
Magicbricks offers you a culture that is all about innovation and winning. It challenges you and brings out the absolute best out of you. The dynamism here is such that it brings out the next level in you, unleashing your true potential much more than you have ever imagined. This will eventually turn you into a high-performer who is full of ideas, solutions and unmatchable confidence.
Magicbricks offers you a culture that is all about innovation and winning. It challenges you and brings out the absolute best out of you. The dynamism here is such that it brings out the next level in you, unleashing your true potential much more than you have ever imagined. This will eventually turn you into a high-performer who is full of ideas, solutions and unmatchable confidence.
