Telecaller executive-Bangalore
Telecalling experience in Home Loan Industry ( My Loan Care, Moneymantra, Paisa-Bazaar)
• 1- 3 Years/ required to get eligible for this profile.
• Should have data points Bank of (Hl, Lap, Bt).
• Should have Exp of Handling 200-300 Calls Per Day.
• Should be Comfortable with Rotational Weekly Offs
• Should be Comfortable to Stretch the Shift Timing during Month Ends.
• Should have knowledge of Email-etiquettes.
• Soft skills and confidence are required on each and every call.
• Important to know local and regional languages.
1 - 3 years
B.A ,or Any PG ,or Any Doctorate
• Eligibility Profiling
• Setting up an appointment
• Follow up with the prospect post every meeting with the sales office until the conclusion
• Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer
• Responsible for conversion of suspects to prospects to customers
• Provide support to the sales team in increasing conversions by:
• Prompt calling to all suspects/prospects
• Timely follow up with all prospects
• Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
• Responsible for a complete knowledge of company products and policies as well as those of competition
• Responsible for quality of the conversation, which entails the following: Accuracy, Product Knowledge ,Ability to handle objections
• Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off.
• Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate.
• Providing market feedback to the supervisor:
• Maintain relationships with bankers : follow up on logins,sanctions,disbursements
Excellent Sales Skills
Telecalling experience in Home Loan Industry ( My Loan Care, Moneymantra, Paisa-Bazaar)
- 1- 3 Years/ required to get eligible for this profile.
- Should have data points Bank of (Hl, Lap, Bt).
- Should have Exp of Handling 200-300 Calls Per Day.
- Should be Comfortable with Rotational Weekly Offs
- Should be Comfortable to Stretch the Shift Timing during Month Ends.
- Should have knowledge of Email-etiquettes.
- Soft skills and confidence are required on each and every call.