Customer Success Manager

  • Remote
  • Permanent
  • Marketing & Communication
  • 0 - 1 years
Job Title:

Customer Success Manager

Job Description:

The customer success manager of Klimb is a highly energetic result-oriented individual who plays a cardinal role to define, develop and execute effective customer adoption and success strategies, improve overall customer satisfaction & bring product feedback, to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The customer success manager will work closely with the CEO, to help manage the customers & teams, to ensure teams are focused on their deliverables & achieve their targets.

Experience Range:

0 - 1 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

● Direct & manage the operations of customer life-cycle from on-boarding, adoption to renewal.
● Manage a small team of customer success associates.
● Monitor, review & improve processes continuously with an objective to increase scalability without dropping customer satisfaction.
● Develop new & improve existing new user guides & documentation of the product features & capabilities.
● Help increase cross-sells & reduce churn.
● Conduct ongoing operational reviews and suggest process improvements. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.

Skills Required:

Business Communications,

Candidate Attributes:

● You have a flair to explain the features & functionality of the software.
● Excellent written, verbal, and presentation skills, with an eye for quality and attention to detail.
● Possess a high degree of self-motivation, initiative, integrity, discipline & commitment.
● Exceptional ability to communicate and foster positive business relationships.
● Ability to manage and motivate the team to achieve organizational goals by using people management skills.

About Us
Have you ever faced bad Interview experiences as a Candidate? Have you faced serious challenges while recruiting as a Hiring Manager or as a Recruiter?

Klimb is a Recruitment SaaS Software that focuses on India Specific Recruitment problems. Recruiters using Klimb can handle larger scale of operations; have greater confidence over interviews & offer acceptance; improve ROI; and eliminate bottlenecks.
Why Us?
- Founder is Ex Product Head of & ISB Alumni
- Product impacts large number of Organizations
- Get to work on unsolved problems
- Be part of the initial team: that shapes the product and has Freedom to contribute own ideas