Customer Success Associate
We are hiring a Customer Success Executive for Klimb, a recruiting automation software that brings modern capabilities to talent acquisition. It was founded by Prashanth Thiruvaipati, who was the Product Head for Naukri.com.
The Customer Success Executive (CSE) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSE will define, develop and execute effective customer adoption and success strategies. The CSE is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. The CSE helps customers realize business results by serving as the post-sale conduit for our customers and also ensures that our engineering teams understand the end to end depth feedback through the eyes of our customers.
0 - 1 years
- Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal.
- Strive to continually drive faster “time to value” and improve overall customer Satisfaction & reduce churn.
- Understand customer’s objectives and how they translate to outcomes.
- Identify opportunities for up-sell and cross-sell.
- Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.
- Conduct ongoing operational reviews and suggest process improvements.
Verbal communication, Written Communication, marketing communication,
- Excellent communication skills
- Keen eye for detail
- Ability to efficiently multi-task
- Analytical mind and strong quantitative skills