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Customer Success Executive / Intern (Remote Opportunity)
Job Title:
Customer Success Executive / Intern (Remote Opportunity)
Job Description:
The Customer Success Executive (CSE) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSE will define, develop, and execute effective customer adoption and success strategies. The CSE is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. The CSE helps customers realize business results by serving as the post-sale conduit for our customers and also ensures that our engineering teams understand the end to end depth feedback through the eyes of our customers.
Experience Range:
0 - 1 years
Educational Qualifications:
Any graduation
Job Responsibilities:
- Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.
- Strive to continually drive faster “time to value” and improve overall customer satisfaction & reduce churn.
- Understand customer’s objectives and how they translate to outcomes.
- Identify opportunities for up-sell and cross-sell.
- Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.
- Conduct ongoing operational reviews and suggest process improvements.
Skills Required:
Communication Skills , Tech Savvy , Customer Relationship Management
Candidate Attributes:
- Excellent communication skills
- Keen eye for detail
- Ability to efficiently multi-task
- Analytical mind and strong quantitative skills
- Open for Smart Freshers as well as for Interns
Job Code: KL-SERV-CS-BOM-1
About Us
Have you ever faced bad Interview experiences as a Candidate? Have you faced serious challenges while recruiting as a Hiring Manager or as a Recruiter?
Klimb is a Recruitment SaaS Software that focuses on India Specific Recruitment problems. Recruiters using Klimb can handle larger scale of operations; have greater confidence over interviews & offer acceptance; improve ROI; and eliminate bottlenecks.
Klimb is a Recruitment SaaS Software that focuses on India Specific Recruitment problems. Recruiters using Klimb can handle larger scale of operations; have greater confidence over interviews & offer acceptance; improve ROI; and eliminate bottlenecks.
Why Us?
- Founder is Ex Product Head of Naukri.com & ISB Alumni
- Product impacts large number of Organizations
- Get to work on unsolved problems
- Be part of the initial team: that shapes the product and has Freedom to contribute own ideas
- Product impacts large number of Organizations
- Get to work on unsolved problems
- Be part of the initial team: that shapes the product and has Freedom to contribute own ideas
