Customer Success Executive

  • Mumbai, Maharashtra, India
  • Permanent
  • Service
  • 1 - 3 years
Job Title:

Customer Success Executive

Job Description:

We are looking for a passionate Customer Success Executive to handle corporate clients of SaaS software.

Experience Range:

1 - 3 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

* Proactively on-board all new paying customers and deeply understand their needs in order to best align our software to their goals.
* Onboarding may include in person product trainings when and if needed
* Increase customer retention by conducting regular check-in meetings, and perform quarterly checks for reviews
* Collaborate with Product & Technology team as necessary to resolve technical bugs and issues
* Work along side with our Sales team to identify up-sell opportunities
* Track accounts to identify churn risk and work proactively to eliminate risk
* Maintain a deep understanding of the product and speak with customers about the most relevant product capabilities for their specific business needs

Skills Required :

Communication Skills, Tech Savvy, Customer Relationship Management,

Candidate Attributes :

* Roll up your sleeves problem solver
* Tech savvy
* Experience working with corporates is a plus
* Ability to Convince