AI Engineer – Chatbot/Helpbot
- Noida, Uttar Pradesh, India
- Individual Contributor
- Marketplace Technology
- 0 - 2 years
Job Title:
AI Engineer – Chatbot/Helpbot
Job Description:
Build the Future of Conversational AI at IndiaMART
At IndiaMART, we're reimagining how millions of businesses interact with each other – and WhatsApp is at the heart of this transformation. We are building AI-first chatbots that don't just answer queries — they understand, reason, and help users act.
We’re looking for a hands-on AI/ML Engineer who’s excited to shape this future. You'll work at the intersection of AI agent frameworks, large language models, and high-impact real-world use cases — turning cutting-edge research into real products used at scale.
Why Join Us
Work on AI-first products used by millions of businesses
Access to latest tools, models, and frameworks in the LLM ecosystem
Solve real problems at scale with fast iterations and high ownership
Join a team that blends research, product, and engineering
Be part of a company with a strong tech backbone and market leadership
Experience Range:
0 - 2 years
Educational Qualifications:
-B.Tech/B.E in Computers
Job Responsibilities:
Build intelligent WhatsApp chatbots capable of multi-turn conversations with IndiaMART buyers and sellers.
Design multi-agent workflows using platforms like LangChain, LangGraph, n8n, CrewAI, or Semantic Kernel.
Work on LLM-driven automations for real-world buyer-seller interactions — from support to commerce.
Partner with Product, Engineering, and Data teams to design, experiment, and scale solutions that truly help users.
Continuously improve agent performance using analytics, user feedback, and funnel diagnostics.
Benchmark and evaluate different LLMs (GPT, Claude, Gemini, open-source models) for cost and performance.
Skills Required:
AI , LLMs , API
Candidate Attributes:
We care less about perfect resumes and more about curious, driven, and hands-on engineers who love solving problems using AI.
Must-Have:
Programming experience in Python, Node.js, or Go
Familiarity with APIs, chatbot frameworks, or LLM APIs (OpenAI, Claude, Gemini, etc.)
Understanding of conversational AI systems, language models, and prompt engineering
Data-driven mindset with an eagerness to test, learn, and iterate
Good to Have:
Experience with AI agent frameworks like LangChain, LangGraph, CrewAI, or AutoGPT
Experience with WhatsApp Business API, Dialogflow, or messaging platforms
Familiarity with vector databases, retrieval-augmented generation (RAG), or semantic search
Experience with workflow automation tools like n8n, Microsoft Copilot Studio, or Voiceflow
Exposure to BI tools and funnel analysis to improve user journeys
Job Code: KL-AKHY4G3L
About Us
IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy.
Over the last 29 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 84 lakh responsive supplier base, we provide ease and convenience to our 21.1 crore buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 6,102 employees located across 69 offices in the country. We look forward to having you as a part of the team.
Over the last 29 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 84 lakh responsive supplier base, we provide ease and convenience to our 21.1 crore buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 6,102 employees located across 69 offices in the country. We look forward to having you as a part of the team.
Why Us?
Our greatest assets are the IndiaMARTians. For our employee’s personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities.
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
