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Business Manager | Tele Sales and Servicing | Tele Sales Branch Business Head
Job Title:
Business Manager | Tele Sales and Servicing | Tele Sales Branch Business Head
Job Description:
What the Role offers :
Managing and developing team of 20+ executives and 3-4 team leads
Direct Revenue ownership for 3000+ allotted customers
Building and driving best-in-class servicing practices
What the Role offers :
·Managing and developing team of 20+ executives and 3-4 team leads
·Direct Revenue ownership for 3000+ allotted customers
·Building and driving best-in-class servicing practices
Key Responsibilities :
·Revenue maximization and achievement of business targets by improving client Renewals and Upsells
·Act like a consultant to the clients and ensure high level of client satisfaction through personalized solutions and issue resolutions
·Capturing key process and product feedback for client experience improvements through data analysis and RCAs
·Drive quality service demonstrations by team on video meetings
·Regular team trainings and audits to maintain service quality
Experience Range:
1 - 2 years
Educational Qualifications:
Any graduation, and MBA/PGDM
Job Responsibilities:
What the Role offers :
Managing and developing team of 20+ executives and 3-4 team leads
Direct Revenue ownership for 3000+ allotted customers
Building and driving best-in-class servicing practices
Key Responsibilities :
Revenue maximization and achievement of business targets by
improving client Renewals and Upsells
Act like a consultant to the clients and ensure high level of client
satisfaction through personalized solutions and issue resolutions
Capturing key process and product feedback for client experience
improvements through data analysis and RCAs
Drive quality service demonstrations by team on video meetings
Regular team trainings and audits to maintain service quality
Managing and developing team of 20+ executives and 3-4 team leads
Direct Revenue ownership for 3000+ allotted customers
Building and driving best-in-class servicing practices
Key Responsibilities :
Revenue maximization and achievement of business targets by
improving client Renewals and Upsells
Act like a consultant to the clients and ensure high level of client
satisfaction through personalized solutions and issue resolutions
Capturing key process and product feedback for client experience
improvements through data analysis and RCAs
Drive quality service demonstrations by team on video meetings
Regular team trainings and audits to maintain service quality
Skills Required:
Team Management, Customer Relationship Management (CRM), Data Analytics, Client Rapport,
Candidate Attributes:
Suitable Candidates :
Excellent Team-handling skills
Good communication skills. Strong command over Tamil language
Able to multi-task well
Effective decision-making abilities
Excellent Team-handling skills
Good communication skills. Strong command over Tamil language
Able to multi-task well
Effective decision-making abilities
Job Code: KL-VUAYUQ6V
About Us
IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy.
Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 5,186 employees located across 61 offices in the country. We look forward to having you as a part of the team.
Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 5,186 employees located across 61 offices in the country. We look forward to having you as a part of the team.
Why Us?
Our greatest assets are the IndiaMARTians. For our employee’s personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities.
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
