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Senior Manager Client Onboarding Experience
Job Title:
Senior Manager Client Onboarding Experience
Job Description:
What the Role offers :
Managing and developing large direct and indirect remote teams
Exposure to process re-engineering, operations, servicing practices
Benchmarking & building superior processes for next-level onboarding
Key Responsibilities :
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Managing and developing large direct and indirect remote teams
Exposure to process re-engineering, operations, servicing practices
Benchmarking & building superior processes for next-level onboarding
Key Responsibilities :
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Experience Range:
2 - 5 years
Educational Qualifications:
Any graduation, and MBA/PGDM
Job Responsibilities:
Key Responsibilities :
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Own the customer onboarding process, and deliver a WOW experience
during the initial client journey
Ensure customers are onboarded with the right expectations
Source high quality digital content to create best-in-class catalogs
Manage multiple outsourced vendors
Ensure regular process reviews and technology-based process
improvement feedbacks to cross-functional teams
Maintain fast onboarding, audits, training, and team motivation focus
Maintain process compliances and hygiene
Skills Required:
Team Management, Data Analysis, Process Review, CATALOG CREATION,
Candidate Attributes:
Critical Skills of a Suitable Candidates :
Excellent Team-handling skills
Good communication and presentation skills
Strong data analysis skills and understanding of technology
Well versed with MS Office tools, especially Excel, PowerPoint, Word
Excellent Team-handling skills
Good communication and presentation skills
Strong data analysis skills and understanding of technology
Well versed with MS Office tools, especially Excel, PowerPoint, Word
Job Code: KL-ZXVTKPEV
About Us
IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy.
Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 5,186 employees located across 61 offices in the country. We look forward to having you as a part of the team.
Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 5,186 employees located across 61 offices in the country. We look forward to having you as a part of the team.
Why Us?
Our greatest assets are the IndiaMARTians. For our employee’s personal and professional development, we provide a variety of career advancement opportunities as well as learning and development activities.
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
They get the benefit of working with India's largest online B2B marketplace along with a fast-paced career progression. Potential employees can advance to the leadership roles within five years of their work tenure. We have more than 500 employees working with us who are testimony to this program.
The superheroes take advantage of our cutting-edge I-LEAP program, which allows employees to "Learn as they Work“. Our Superlative Incentive Programs, arguably among the best in business today, allows them to earn more as they do more.
IndiaMART is an Equal Opportunity Employer. All eligible applicants are considered for further rounds of discussions regardless of their race, religion, caste, creed, color, gender, marital status, age, political views, ethnicity, disability status, or any other characteristic protected by law.
IndiaMART believes in creating a conducive work environment that promotes diversity while working as one team responsible for achieving our common goals with passion and integrity. These form our core values (TRIP).
