Assistant Manager Customer Success
Job Title:
Assistant Manager Customer Success
Job Description:
Job description - This position is with the SAAS division of Girnar Software Pvt. Ltd. Here we are building software products for MSME (Micro, Small and Medium Enterprise). These products enable business owners and their teams to achieve their professional goals with use of technology. We are a bunch of ambitious, customer centric, data centric and fun humans.
This role is about owning the automation of business processes for our clients
This role is about owning the automation of business processes for our clients
Experience Range:
0 - 3 years
Educational Qualifications:
Any graduation
Job Responsibilities:
Job responsibilities -
Learn the usage of in house automation tool (Zigchat)
Understand the business process of the client and prepare flowchart or workflow diagrams to describe these business processes
Identify the third party integrations and reporting requirements to achieve complete automation of the client’s business processes
Break down the workflow into smaller use cases and configure the same into an automation tool (Zigchat). Provide effort estimation, challenges in meeting customer requirements
Develop test cases for different scenarios of use cases and execute test cases using automation.
Update progress and share status report using a project management tool like JIRA
Skills Required:
Spreadsheets
Candidate Attributes:
BCA or BTech Student or relevant internship / work experience of 0 to 2 years
Job Code: KL-DQVQEPH5
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
