Operations Manager - Customer retention
Job Title:
Operations Manager - Customer retention
Job Description:
Insurancedekho customer retention team is looking for a dynamic individual who can manage the operations of overall renewal across all businesses. Individual will be managing team and driving retention targets. We are looking for individuals who can take end to end ownership of customer retention operations and lead the team towards delivering the required results. This is a high visibility role as retention lies at the key of building and scaling the business for InsuranceDekho.
Experience Range:
3 - 12 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
- Manage customer retention operations team
- Achieve organizational targets of retention
- Track metrics and ensure ops team achieves targets of retention as well as productivity
- Coordinate with internal field sales team as and when required to improve conversion
- Ensure compliance is maintained for retention team
- Hiring and backfilling manpower as required
- Get data prepared and present as and when required
- Achieve organizational targets of retention
- Track metrics and ensure ops team achieves targets of retention as well as productivity
- Coordinate with internal field sales team as and when required to improve conversion
- Ensure compliance is maintained for retention team
- Hiring and backfilling manpower as required
- Get data prepared and present as and when required
Skills Required:
Team Management, Data Analysis,
Candidate Attributes:
- Should have worked in startup kind of environment
- Should be ready to think out of the box and find out ways to improve retention
- Should have had minimum 3 years of experience managing tele-sales teams
- Candidates who have prior experience in insurance industry would be preferred
- Candidate should be able to motivate team and drive team towards achieving the desired results
- Should be ready to think out of the box and find out ways to improve retention
- Should have had minimum 3 years of experience managing tele-sales teams
- Candidates who have prior experience in insurance industry would be preferred
- Candidate should be able to motivate team and drive team towards achieving the desired results
Job Code: KL-N8YY2NLR
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
