1. Managing Runners of the region
2. Ensure smooth runners operations with process adherence to deliver outcomes on agreed metrics
3.Engage with Internal & external stakeholders to improve quality of service of runners, & Turn Around Time
4. Daily runner roaster
5. Daily performance monitoring of runners
6. Regular data analysis and performance reporting to the management
7. Continuous process improvements to improve the efficiency of the team
8. Coordination with other departments for the betterment of service
9. Leading team of runners in the region