Executive / Sr Executive-Customer Excellence
To ensure timely raising/closing of tickets and adhering to KRAs defined
2 - 3 years
Any graduation,
1. Ensure end to end client Relationship Management
2. Coordinate with internal/external customers
3. Work on policy servicing/Endorsements
4. To redress complaints
Operations, customer service, effective communication, MS office, email writing,
Behavioral -
1. Customer Centric
2. Good communication and interpersonal skills
3. Time management
Technical -
Experience of operations in financial services industry (preferably insurance