Executive / Associate/ Senior Associate-Social Media Handling
Job Title:
Executive / Associate/ Senior Associate-Social Media Handling
Job Description:
| Job Title: | Senior Executive/Asst. Manager – Social Media Escalation | Job Category: | Customer Excellence
| Department/Group: | Customer Excellence | Job Code/ Req#: |
| Location: | Gurugram | Level/Salary Range: |
| HR Name: | | Position Type: | Full-Time
| HR Contact: | | Date Posted: | 10-aug-2022
| Job Description
| Role and Responsibilities
The Escalation Executive will be handling the complaints received through various Social Media platforms.
Roles and Responsibilities: · Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter, and reviews on Play / Appstore etc. · Convert the negative feedback into positive and to boost the social media ratings. · Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution · Understand the customer grievances and provide appropriate resolution · Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments · Take a customer-focused approach to handle complaints and escalations · Strong follow-up required on all the assigned cases · Provide resolution within the framed timelines · Ensure that all written communication is carried out as per the customer care procedures Qualifications and Education Requirements· Graduate in any stream Preferred Skills· Minimum 1-2 years of escalation handling experience on the Social Media Platform · Customer Centric approach · Excellent written & verbal communication skills · Able to work under pressure
| Department/Group: | Customer Excellence | Job Code/ Req#: |
| Location: | Gurugram | Level/Salary Range: |
| HR Name: | | Position Type: | Full-Time
| HR Contact: | | Date Posted: | 10-aug-2022
| Job Description
| Role and Responsibilities
The Escalation Executive will be handling the complaints received through various Social Media platforms.
Roles and Responsibilities: · Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter, and reviews on Play / Appstore etc. · Convert the negative feedback into positive and to boost the social media ratings. · Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution · Understand the customer grievances and provide appropriate resolution · Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments · Take a customer-focused approach to handle complaints and escalations · Strong follow-up required on all the assigned cases · Provide resolution within the framed timelines · Ensure that all written communication is carried out as per the customer care procedures Qualifications and Education Requirements· Graduate in any stream Preferred Skills· Minimum 1-2 years of escalation handling experience on the Social Media Platform · Customer Centric approach · Excellent written & verbal communication skills · Able to work under pressure
Experience Range:
2 - 4 years
Educational Qualifications:
Any graduation, and Any PG
Job Responsibilities:
To raise & track endorsements
To liaison with insurers for faster resolution & closure of tickets
To track and maintain TATs
Keep the requester updated on the progress
Skills Required:
Executive / Associate/ Senior Associate-Customer Excellence, Back Office Operations, Creative Problem Solving,
Annual Salary Range:
INR 3,00,000 - 4,00,000
Candidate Attributes:
Data entry
Emailing
Auto Insurance (preferred)
Good communication skills (written & verbal)
Job Code: KL-JTZPPP46
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
