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Assistant Manager - Customer Excellence (Motor Endorsements)

  • Gurugram, Haryana, India
  • On Roll
  • Insurance
  • 5 - 7 years
Job Title:

Assistant Manager - Customer Excellence (Motor Endorsements)

Job Description:

Manager Motor Endorsements

Experience Range:

5 - 7 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

• Relationship management end to end
• Team Management
• Meeting targets on KPI’s and SLA’s defined
• Managing internal/external escalations
• Coordination with internal/external customers
• Endorsements
• Policy Servicing
• Portal Issues Coordination
• Ensure TAT of endorsement processing

Skills Required:

Good Communication Skills, Team Management, Building Effective Relationships, Analytical Capability, General Insurance,

Candidate Attributes:

• Leadership qualities.
• Communication and Interpersonal Skills.
• Analytical Skills.
• Dependability and a Strong Work Ethic.
• Maturity and a Professional Attitude.
• Adaptability and Flexibility.

Job Code: KL-DX3ZKYT4
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.

Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.

We are looking for Tigers to roar!

If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club

Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role

Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board

Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)