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Manager - CPS
Job Title:
Manager - CPS
Job Description:
Manage delivery of CPS & Call Center Accounts
Experience Range:
3 - 5 years
Educational Qualifications:
B.Tech/B.E,
Job Responsibilities:
1. Manage day to day operations for CPS and Call Center Accounts, and ensure delivery as per Client expectation
2. Drive Client & Internal process review reports, derive insights to grow Revenue & reduce costs in the process
3. Prepare Monthly process review presentations for discussion with Client
4. Looking for someone who takes up responsibility to drive things independently and is agile
2. Drive Client & Internal process review reports, derive insights to grow Revenue & reduce costs in the process
3. Prepare Monthly process review presentations for discussion with Client
4. Looking for someone who takes up responsibility to drive things independently and is agile
Skills Required:
Product,
Candidate Attributes:
Behavioural - 1. Problem Solving 2. Collaborative 3. Presentation Skills 4. Analytical Mindset 5. Fair communication skills 6. Agile
Technical - 1. Data analysis – Must have proficiency with SQL, Microsoft Excel, Microsoft PowerPoint, Google Sheets. 2. Data Visualization – Tableau/ Power BI, Data Studio 3. Strong analytical skills – Need to be able to draw actionable insights from data 4. Team Management Skill - should be able to get work done
Technical - 1. Data analysis – Must have proficiency with SQL, Microsoft Excel, Microsoft PowerPoint, Google Sheets. 2. Data Visualization – Tableau/ Power BI, Data Studio 3. Strong analytical skills – Need to be able to draw actionable insights from data 4. Team Management Skill - should be able to get work done
Job Code: KL-85DDSMBD
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
