Program Manager - B2B Renewals
Job Title:
Program Manager - B2B Renewals
Job Description:
Insurancedekho is one of the fastest growing Insuretech in the country and B2B has been the backbone for the fast paced business growth. Insurance being a repeat purchase product, customer lifetime value is very critical and dependent on customer retention. We are looking for a rock-star Program Manager who can drive customer retention for us. This is high visibility role for driving customer retention for our B2B motor and health business.
Incumbent will have the below responsibilities:
1. Manage overall B2B Motor and health customer retention P&L
2. Track overall conversion and drive metrics including overall customer retention, same insurer retention
3. Manage the retention team and ensure the deliverables are met
4. Interact with sales team as well as channels to understand their challenges and solve them at a central level
5. Work with product and marketing team to build customer journeys and product enhancements to achieve required customer retention
6. Manage insurer expectations regarding customer retention
Incumbent will have the below responsibilities:
1. Manage overall B2B Motor and health customer retention P&L
2. Track overall conversion and drive metrics including overall customer retention, same insurer retention
3. Manage the retention team and ensure the deliverables are met
4. Interact with sales team as well as channels to understand their challenges and solve them at a central level
5. Work with product and marketing team to build customer journeys and product enhancements to achieve required customer retention
6. Manage insurer expectations regarding customer retention
Experience Range:
5 - 8 years
Educational Qualifications:
Any graduation, and MBA/PGDM
Job Responsibilities:
1. Manage overall B2B Motor and health customer retention P&L
2. Track overall conversion and drive metrics including overall customer retention, same insurer retention
3. Manage the retention team and ensure the deliverables are met
4. Interact with sales team as well as channels to understand their challenges and solve them at a central level
5. Work with product and marketing team to build customer journeys and product enhancements to achieve required customer retention
6. Manage insurer expectations regarding customer retention
2. Track overall conversion and drive metrics including overall customer retention, same insurer retention
3. Manage the retention team and ensure the deliverables are met
4. Interact with sales team as well as channels to understand their challenges and solve them at a central level
5. Work with product and marketing team to build customer journeys and product enhancements to achieve required customer retention
6. Manage insurer expectations regarding customer retention
Skills Required:
Team Management, Business Communications,
Candidate Attributes:
We are looking for candidates with below attributes:
- Should have worked in a role wherein he/ she has had to coordinate across various departments to get the work done
- At least 2 years of experience managing portfolio of partners to achieve desired sales targets, operational efficiency and partner satisfaction goals
- Candidates who have worked in managing B2B partners would be at an advantage
- Should have strong communication skills,
- Should be able to understand trends and pin point actionable areas after looking at relatively large amounts of data
- Startup experience in a B2B setup would be an added advantage
- Should have worked in a role wherein he/ she has had to coordinate across various departments to get the work done
- At least 2 years of experience managing portfolio of partners to achieve desired sales targets, operational efficiency and partner satisfaction goals
- Candidates who have worked in managing B2B partners would be at an advantage
- Should have strong communication skills,
- Should be able to understand trends and pin point actionable areas after looking at relatively large amounts of data
- Startup experience in a B2B setup would be an added advantage
Job Code: KL-KE7FJBMN
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
