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Senior Manager - Operations

  • Gurugram, Haryana, India
  • On Roll
  • Operations
  • 3 - 5 years
Job Title:

Senior Manager - Operations

Job Description:

InsuranceDekho, India's leading insurance platform, Launched in 2017, is an insuretech venture that enables consumers to compare different insurance policies based on their requirements and offering them the best choices available. 
Position – Zonal Head, Motor Insurance Operations                                               Company – InsuranceDekho
Department – Operations, Motor Insurance                                                             Location – Gurugram, Haryana, India 
Reporting to – Head, Motor Insurance Operations 
We are looking for a young & vibrant Zonal heads motor insurance operations to shape our organization's long-term visions and develop measures that realize our business objectives. S/he will provide overall management and oversite of the daily operations of Motor Insurance underwriting team. The Zonal Head Motor Insurance Operations will improve processes that support organizational goals, implement policies to maximize overall productivity and lead a team of operations towards achieving and exceeding goals. S/he will also ensure that underwriters are equipped to properly assess and administratively manage risk related motor policy issuance. You should be familiar with inter-departmental coordination, team building, data analysis, operations and demonstrate excellent people management skills.
To be successful as a Zonal Head motor insurance operations you should have people management skills, an analytical mind and outstanding presentation skills. 
Responsibilities 
·         Supervision, training and performance of the Insurance Operations team members in accordance company policies and procedures  
·         Interprets and implements changes in guidelines by providing guidance and support, necessary for continuous improvement, to the team members down the line
·         Ensures compliance with organizational policies, procedures and quality standards
·         Works in close coordination with the Motor ops head, to develop business strategy and articulate action plans to drive the focus of business
·         Undertakes internal and external training initiatives to expand the technical skills & soft skills of team members to enable them to independently undertake decision on policy issuance
·         Coordinates with our sales team in pursuing potential business opportunities, meeting potential channel partners to do a high level feasibility assessment, addressing any queries/concerns raised by the channel partners to generate more insurance business and ensure the quality of business insured is maintained as per compliance
·         Ensures smooth process on regular reconciliations of their respective zone business
·         Manages the day-to-day work of the team members to ensure achieving its mandates with the highest possible performance standards
·         Ensures the turnaround time for providing services to respective stakeholders is minimum to facilitate quick decision making
 
Requirements 
·         Degree in engineering, business or related field, MBA preferred
·         3-5 years of experience on people management
·         Excellent understanding of business operations and procedures
·         Excellent communication and interpersonal skills
·         Strong organizational and planning skills
·         Analytical & project management skills

Experience Range:

3 - 5 years

Educational Qualifications:

Any graduation, and MBA/PGDM

Job Responsibilities:

·         Supervision, training and performance of the Insurance Operations team members in accordance company policies and procedures  
·         Interprets and implements changes in guidelines by providing guidance and support, necessary for continuous improvement, to the team members down the line
·         Ensures compliance with organizational policies, procedures and quality standards
·         Works in close coordination with the Motor ops head, to develop business strategy and articulate action plans to drive the focus of business
·         Undertakes internal and external training initiatives to expand the technical skills & soft skills of team members to enable them to independently undertake decision on policy issuance
·         Coordinates with our sales team in pursuing potential business opportunities, meeting potential channel partners to do a high level feasibility assessment, addressing any queries/concerns raised by the channel partners to generate more insurance business and ensure the quality of business insured is maintained as per compliance
·         Ensures smooth process on regular reconciliations of their respective zone business
·         Manages the day-to-day work of the team members to ensure achieving its mandates with the highest possible performance standards
·         Ensures the turnaround time for providing services to respective stakeholders is minimum to facilitate quick decision making

Skills Required:

good listener, Analytic Problem Solving, People Management, process oriented, strong coordination, Team Building, Acting Training,

Candidate Attributes:

·         Degree in engineering, business or related field, MBA preferred
·         3-5 years of experience on people management
·         Excellent understanding of business operations and procedures
·         Excellent communication and interpersonal skills
·         Strong organizational and planning skills
·         Analytical & project management skills

Job Code: KL-ZTV8ZRZ8
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.

Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.

We are looking for Tigers to roar!

If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club

Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role

Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board

Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)