Speaking to customers to quickly get to the root of their problem. Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Managing multiple cases at one time. Requirements: Prior experience in tech support, desktop support, or a similar role. Experience with remote desktop applications and help desk software. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Should have knowledge of computer Applications, and related degrees. Should have a bachelor’s degree, Preferable in Computer science.