Technical Support (Support engineer)

  • Gurugram, Haryana, India
  • On Roll
  • Tech Dev-Java/PHP/Node/React Native
  • 2 - 6 years
Job Title:

Technical Support (Support engineer)

Job Description:

Roles & Responsibilities -

1. Coordinate with customers to quickly get to the root of their problem.
2. Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
3. Follow up with clients to ensure the problem is resolved.
4. Support the roll-out of new applications.
5. Manage multiple cases at one time.

Technical/ Behavioral Skills -
1. Prior experience in tech support, desktop support, or a similar role.
2. Experience with remote desktop applications and help desk software.
3.Attention to detail and good problem-solving skills.
4. Ability to collaborate
5. Analytical and problem solving mindset
6. Good oral and written communication skills
7. Excellent interpersonal skills.

Experience Range:

2 - 6 years

Educational Qualifications:

-B.Tech/B.E in Computers,

Skills Required:

Node Package Manager, MongoDB, MySQL, Linux, Computer Skills (Windows), Excel,

Job Code: KL-Z3DKHPBJ
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.

Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.

We are looking for Tigers to roar!

If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club

Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role

Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board

Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)