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Customer retention executive
Job Title:
Customer retention executive
Job Description:
1. Field work – have to meet the existing customer for renewals/appointments fixing and convert renewal into sales.
2. Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
3. To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.
4. Ensure timely closure of pending renewal cases and trace non-contactable customers.
5. Coordinate with Head Office in case any Issues/Queries
Experience Range:
0 - 0 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
1. Field work – have to meet the existing customer for renewals/appointments fixing and convert renewal into sales.
2. Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
3. To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.
4. Ensure timely closure of pending renewal cases and trace non-contactable customers.
5. Coordinate with Head Office in case any Issues/Queries
Skills Required:
Customer Communication,
Candidate Attributes:
Should be willing to meet customers and resolve their queries to get insurance renewals done
Should be willing to travel day in and day out to meet the monthly targets
As this is a customer facing role, candidate should have decent communication skills
Should be a go getter
Job Code: KL-GV2HPWAE
About Us
India’s largest auto-tech company and a one stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers and more than 10 million mobile app downloads, GirnarSoft group has become the largest consumer facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com. The Company is also a pioneer in introducing specialized portals like TyreDekho.com, TrucksDekho.com and CollegeDekho.com.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Presence in international markets under the brand names of ZigWheels and OTO, covering diverse countries such as Malaysia, Philippines, and Indonesia. OTO.com is the number one auto site in Indonesia.
We are looking for Tigers to roar!
If you believe you’re born to innovate great things. Well, you have come to the right place.
Why Us?
Organization:
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
1. Largest online auto platform and only company providing end-to-end customer value proposition for automotive purchase
2. Phenomenal growth story: Net Revenue grew 45% y-o-y in Q4FY21; Series E funded; recently entered the Unicorn club
Role:
1. Opportunity to make a real difference supplemented by great camaraderie, autonomy at work and super-fast speed to action
2. Avenues to explore self-interests / strengths and land in the right role
Leadership:
1. Humble, Capable and visionary leadership
2. Top-notch Advisory Board
Culture:
1. High on meritocracy: You hustle, you perform, you get rewarded
2. Deep rooted values (DELITE – Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service)
