!
Oops. This position is on hold.
Customer Success Associate
Job Title:
Customer Success Associate
Job Description:
About ekincare
Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.
Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of an employee friendly policies and environment.
If you are ambitious, willing to unlearn and relearn in a fast-growing start up and looking to make an impact in millions of employees’ lives and make India Inc. healthy, ekincare is the right place.
For more details about us please visit www.ekincare.com
● Position: Customer Success Associate
● Location:Hyderabad
● Reporting to: Associate Director – Customer Success
About the Role:
As a Customer Success Associate, you will work closely with our customers to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics. You are a people person, have exceptional communication skills, enjoy working in a dynamic environment, and are a go-getter.
As a Customer Success Associate, you will work closely with our customers to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics. You are a people person, have exceptional communication skills, enjoy working in a dynamic environment, and are a go-getter.
Using your influencing and relationship-building skills, you provide our clients the service they deserve, anticipate, explore, and uncover the needs of key clients and understand how using our range of product offerings can help them meet their goals.
Help clients adopt all areas of product, deliver insights and recommendations resulting in measurable value. Ensure high engagement and achieve Success Metrics. Exceptional communication skills.
Key success metrics for this role
1. Ticket Management
1. Ticket Management
2. Cross-sell and Upsell across all client base
3. Increase Utlisation
4. Generate references from the existing clientele
5. Team player
Responsibilities:
● Managing daily tickets.
● Managing daily tickets.
● Create a healthy and professional relationship with a set of key accounts.
● Identifying the escalation received and providing proper resolution towards the same.
● Achieve quarterly goals and growth objectives defined under OKRs.
● Having a healthy relationship with the set of clients to avoid churns.
● Making the engagement with the client successful by applying plans to increase utilisation
● Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction.
MUST Skills:
● Excellent Communication.
● Prior Experience in a client-facing role.
● Team Player
Ideal Candidate:
● Should be excellent in communication.
● MBA degree or equivalent practical experience.
● Experience Range – 2 to 4 years.
● Preferably from Healthcare or SAAS based industry background.
● Prior knowledge of Freshdesk will be preferable.
● Localite or willing to relocate to Hyderabad.
● Prior Experience in a client-facing role.
● Have worked in a service-related industry. Experience in collaborating with cross-functional teams.
● Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills
Experience Range:
2 - 5 years
Educational Qualifications:
Any graduation
Skills Required:
Flexible Approach , Communication Skills
Job Code: KL-TLRPKS9V
About Us
India’s fastest growing and patented health benefits platform with more than 400 corporate clients and 1M users on the platform, ekincare is a new-age, AI-driven integrated health benefits platform helping organizations save up to 90% in healthcare costs and lowering their employees' health insurance premiums.
Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app
Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app
Why Us?
We are Technology Tinkerers, Experimenters, and above all - Product Enthusiasts. Building intuitive products & solutions for our delighted Clients has led to significant milestones over the last 7 years.
The driving force behind ekincare is the team of experimenters and growth hungers who focus on practical applications of the latest technologies to make "Corporate India" healthier, better.
We offer
- An open work culture.
- Unlimited learning and growth opportunities
- Plethora of challenges at work and play.
- Peers who take their careers as seriously as you.
- Outstanding health benefits
- Performance-based rewards
- Employee-friendly policies
The driving force behind ekincare is the team of experimenters and growth hungers who focus on practical applications of the latest technologies to make "Corporate India" healthier, better.
We offer
- An open work culture.
- Unlimited learning and growth opportunities
- Plethora of challenges at work and play.
- Peers who take their careers as seriously as you.
- Outstanding health benefits
- Performance-based rewards
- Employee-friendly policies
