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Customer Care Desk - Mgr / Asst Mgr - Andheri East
Job Title:
Customer Care Desk - Mgr / Asst Mgr - Andheri East
Job Description:
Coordinate with various internal departments of the organisation for Client related information
Lead the client relationship and its management
Maintain updated knowledge of all company products and services (Life and General Insurance) in order to provide adequate support to customers/business associates/employees.
Provide information and instructions about relevant products and services in Life and General Insurance
Field incoming phone calls and respond to phone messages from business associates/customers
Promptly respond to customer queries submitted via email or our portal or ticketing software
Answer customer questions and provide information to resolve any issues
Experience Range:
2 - 5 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
Coordinate with various internal departments of the organization for Client related information
Lead the client relationship and its management
Maintain updated knowledge of all company products and services (Life and General Insurance) in order to provide adequate support to customers/business associates/employees.
Provide information and instructions about relevant products and services in Life and General Insurance
Field incoming phone calls and respond to phone messages from business associates/customers
Promptly respond to customer queries submitted via email or our portal or ticketing software
Answer customer questions and provide information to resolve any issues
Skills Required:
Customer Care, Query Resolution, Soft Skills, Solution Finder, Ticketing Software,
Annual Salary Range:
INR 2,25,000 - 3,75,000
Candidate Attributes:
Graduate
At least 3 years of experience in a customer service-related role.
Knowledge of Insurance Products shall be a definite Plus
Experience of Client servicing is Preferred
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive and service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Knowledge of basic computing, Ticketing Software like Freshdesk and Excellent phone disposition
Willingness to work independently or as part of a team
WHAT WE HAVE TO OFFER:
Opportunity to work directly with the Senior Management / Business Heads and witnessing the highest levels of decision making.
Opportunity to learn from some of the best people in the industry.
A fast-paced and challenging work environment
A culture where actions and efforts get valued more than words and also get visualized in tangible growth.
Unconventional Career growth
Lunch facility at No charge to all employees.
Job Code: KL-DFVVD3FE
About Us
Choice Group is an End-To-End financial services conglomerate, encapsulating the entire range; we have come a long way. Each passing year we keep widening our service portfolio to keep pace with technological progress.
Lateral expansion followed out of a desire to put Financial Freedom within arm’s reach of everyone anywhere. To this end we have offices across India, presence in every major economic center, with business partners spread globally and a diligent team of professionals. We have expedited every complex transaction or any financial assistance that the clients have entrusted us with.
We offer array of specialized, multi-disciplinary professional services in Investment Banking, Management Consultancy, Broking & Distribution, Retail Loans, Audit and Assurance, Taxation, Cross Border Transactions and Compliance Services through our various professionally managed entities.
Website: www.choiceindia.com
Lateral expansion followed out of a desire to put Financial Freedom within arm’s reach of everyone anywhere. To this end we have offices across India, presence in every major economic center, with business partners spread globally and a diligent team of professionals. We have expedited every complex transaction or any financial assistance that the clients have entrusted us with.
We offer array of specialized, multi-disciplinary professional services in Investment Banking, Management Consultancy, Broking & Distribution, Retail Loans, Audit and Assurance, Taxation, Cross Border Transactions and Compliance Services through our various professionally managed entities.
Website: www.choiceindia.com
Why Us?
The vision of the Choice Group is reciprocally tied with its mission.
“To be the most preferred financial institution providing premium financial service world-wide and consistently delivering quality products and services to our Clients, business partners and society.”
We continue to follow this path unwavering in our focus and unflappable in our determination.
“To be the most preferred financial institution providing premium financial service world-wide and consistently delivering quality products and services to our Clients, business partners and society.”
We continue to follow this path unwavering in our focus and unflappable in our determination.
