Copy of Customer Support Associate

Artissary India Pvt Ltd

  • Remote
  • Remote
  • Business
Job Description:

We are seeking a friendly, patient, and solution-oriented Customer Support Associate to help customers with questions, requests, and basic issues. The role involves communicating clearly, recording interactions, and working with internal teams to deliver a positive customer experience.

Experience Range:

1 - 2 years

Educational Qualifications:

-Graduate in any discipline

Job Responsibilities:

  • Respond to customer questions through phone, email, or chat in a professional manner.
  • Understand customer concerns and provide accurate information or suitable next steps.
  • Record customer interactions and update details in the relevant system.
  • Escalate complex issues to the appropriate team when necessary.
  • Follow service guidelines and aim to resolve requests within expected timelines.
  • Share recurring customer feedback with the team to help improve processes.
  • Maintain a courteous, helpful, and customer-focused approach.

Skills Required:

Clear verbal and written communication , Active listening , problem-solving skills , Patience , empathy , professional attitude , Basic computer skills , familiarity with email , office tools , Good organization , attention to detail , Ability to work as part of a team , learn new systems , customer-focused approach

Candidate Attributes:

  • Clear verbal and written communication.
  • Active listening and problem-solving skills.
  • Patience, empathy, and a professional attitude.
  • Basic computer skills and familiarity with email or office tools.
  • Good organization and attention to detail.
  • Ability to work as part of a team and learn new systems.
  • Freshers may apply if they demonstrate good communication skills and a willingness to learn.

Job Code: KL-ZGDBKG8Z
About Us
Artissary.com is an inspiring place to shop for designer home decor, home furnishing, and accessories. Artissary brand is part of Neemtree Internet Pvt Ltd. HIfnasdfansldfmArtissary.com is an inspiring place to shop for designer home decor, home furnishing, and accessories. Artissary brand is part of Neemtree Internet Pvt Ltd. HIfnasdfansldfm
Why Us?
As a first off, we are collaborating with very promising designers whose creations deserve a wider platform. HIiii