Product Support
Job Title:
Product Support
Job Description:
Handling a team of L2 team for trading/technical support.
Analyzing daily MIS for ongoing issues/complains raised by customers/internal teams.
Giving end to end solution to customer complains for all trading applications with the help of internal teams (if any coordination is required).
Tracking of all mails/issues reported and work on to close the critical open issues on timely basis.
Maintaining a quality support for trading / technical support by continuously monitoring/analyzing recordings of team members.
Testing of UAT/CUG/Live mobile app builds on regular basis as and when required.
Tracking of mails come from vendors/internal teams and responding to them in time.
Analyzing the type of complains reported by customers and escalate in case repetitive issues are observed in specific time interval.
Experience Range:
1 - 3 years
Educational Qualifications:
Any graduation
Skills Required:
technical support
Candidate Attributes:
Should have sound knowledge of Mobile / Web / IBT exe based trading applications.
Excellent communication skills with customers.
Can work on excel and ppts.
Should have good knowledge of network/IT.
Minimum 2-3 yr. exp.
Should have good knowledge of share market/mutual funds.
Should have a team handling experience for at least 1 year.
Job Code: KL-INNV-APD-AND-1
About Us
We are a leading stock broking and wealth management firm, headquartered in India. We operate on a unique retail focussed stock trading model that provides revolutionary trading platforms and expertise to a diversified client base. Founded in 1987, we have expanded across all major cities in India.
The Angel Group is a member of the Bombay Stock Exchange (BSE), National Stock Exchange (NSE) and the two leading Commodity Exchanges in the country: NCDEX & MCX. We are also registered as a Depository Participant with CDSL.
The Angel Group is a member of the Bombay Stock Exchange (BSE), National Stock Exchange (NSE) and the two leading Commodity Exchanges in the country: NCDEX & MCX. We are also registered as a Depository Participant with CDSL.
Why Us?
We have a presence in over 900+ Cities with 8500+ Sub broker workers & 1 million+ Clients. We offer Equity Trading, commodities, portfolio management services, mutual funds, Life Insurance, IPO services, depository services & investment advisory.
• Fast paced, enriching career
• Opportunities for growth based on merit
• Vibrant Work Culture
• Progressive HR policies with an open door plan
• Security of Employment
• Fast paced, enriching career
• Opportunities for growth based on merit
• Vibrant Work Culture
• Progressive HR policies with an open door plan
• Security of Employment
