Customer Support

  • Andheri, Maharashtra 400047, India
  • Permanent
  • Innovation
  • 1 - 3 years
Job Title:

Customer Support

Job Description:

Preparing MIS for ongoing issues/complains raised by customers/internal teams.
Giving solution to customer complains for our new application with the help of internal teams (if any coordination is required).
Tracking of all mails/issues reported and work on to close the open issues on timely basis.
Testing of UAT/CUG/Live mobile app builds on regular basis as and when required.
Tracking of mails come from vendors/internal teams and responding to them in time.
Talking to customer and understanding what the exact issues are.
Expected Salary: 3-4 lakhs per annum.

Experience Range:

1 - 3 years

Educational Qualifications:

B.Tech/B.E

Job Responsibilities:

Preparing MIS for ongoing issues/complains raised by customers/internal teams.
Giving solution to customer complains for our new application with the help of internal teams (if any coordination is required).
Tracking of all mails/issues reported and work on to close the open issues on timely basis.
Testing of UAT/CUG/Live mobile app builds on regular basis as and when required.
Tracking of mails come from vendors/internal teams and responding to them in time.
Talking to customer and understanding what the exact issues are.
Expected Salary: 3-4 lakhs per annum.

Skills Required:

mobile application , web application

Candidate Attributes:

Should have basic knowledge of Mobile / Web based applications.
Good communication skills with customers.
Can work on excel and ppts.
Minimum 1-2 yr. exp.

Job Code: KL-INNV-APS-AND-1
About Us
We are a leading stock broking and wealth management firm, headquartered in India. We operate on a unique retail focussed stock trading model that provides revolutionary trading platforms and expertise to a diversified client base. Founded in 1987, we have expanded across all major cities in India.

The Angel Group is a member of the Bombay Stock Exchange (BSE), National Stock Exchange (NSE) and the two leading Commodity Exchanges in the country: NCDEX & MCX. We are also registered as a Depository Participant with CDSL.
Why Us?
We have a presence in over 900+ Cities with 8500+ Sub broker workers & 1 million+ Clients. We offer Equity Trading, commodities, portfolio management services, mutual funds, Life Insurance, IPO services, depository services & investment advisory.

• Fast paced, enriching career

• Opportunities for growth based on merit

• Vibrant Work Culture

• Progressive HR policies with an open door plan

• Security of Employment