Customer Service Executive

  • Andheri, Maharashtra 400047, India
  • Permanent
  • Operations
  • 1 - 2 years
Job Title:

Customer Service Executive

Job Description:

1 To hand customer queries / complaints / grievances on call or through e-mail
2 Resolve queries on call or e-mail with defined TAT
3 Liaise with internal departments to seek support on query resolution where required
4 Follow escalation matrix where required
5 Average 120 calls + mails per day
6 Excel knowledge - vlook up, Pivot table, Sum, if, count etc.

Experience Range:

1 - 2 years

Educational Qualifications:

Any graduation

Job Responsibilities:

1 To hand customer queries / complaints / grievances on call or through e-mail
2 Resolve queries on call or e-mail with defined TAT
3 Liaise with internal departments to seek support on query resolution where required
4 Follow escalation matrix where required
5 Average 80 calls + mails per day

Skills Required:

Good Communication

Job Code: KL-OPS-ACS-AND-1
About Us
We are a leading stock broking and wealth management firm, headquartered in India. We operate on a unique retail focussed stock trading model that provides revolutionary trading platforms and expertise to a diversified client base. Founded in 1987, we have expanded across all major cities in India.

The Angel Group is a member of the Bombay Stock Exchange (BSE), National Stock Exchange (NSE) and the two leading Commodity Exchanges in the country: NCDEX & MCX. We are also registered as a Depository Participant with CDSL.
Why Us?
We have a presence in over 900+ Cities with 8500+ Sub broker workers & 1 million+ Clients. We offer Equity Trading, commodities, portfolio management services, mutual funds, Life Insurance, IPO services, depository services & investment advisory.

• Fast paced, enriching career

• Opportunities for growth based on merit

• Vibrant Work Culture

• Progressive HR policies with an open door plan

• Security of Employment