GM-Sales (TATA PCD)

The primary role of a General Manager (Sales or Service) is to manage the entire
dealership or either Sales or Service operations and achieve the overall dealership
objectives of Customer Satisfaction & Business Results.

DUTIES AND RESPONSIBILITIES

Able to make dealership business plan and departmental objectives.
Ensure all dealership targets are achieved as per plan.
Should be able to look at operations from macro perspective.
Able to guide his Managers and provide them proper directions.
Ensure all customers who come in contact with any dealership staff have a
pleasant experience.

Able to review various reports and takes necessary corrective actions.
Improve CSI / SSI , RDI or any other customer satisfaction scores
Meets customers and employees regularly to understand ground realities.
Able to create a “customer friendly” culture in the organization.
Have good contacts in the industry and business circle.

SKILLS REQUIREMENT

Should be a strategist.
Needs to be analytical.
Good communicator
Should be very good leader.
Must be a good motivator.
Should be good in public relations.
Needs to be good organizer.
Needs to manage time effectively.
Must have business acumen.
PC literate (MS Word, Excel, Power Point).

EDUCATION : -

Graduate
Engineering / Management qualification preferred.

EXPERIENCE : -

Should have headed a small to medium business organization.
Minimum 10 years in a role of a Manager.
Automobile exposure preferred.