Support & Success Advisor - E-way/E-invoicing
Job Title:
Support & Success Advisor - E-way/E-invoicing
Job Description:
A Customer Success Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Experience Range:
0 - 2 years
Educational Qualifications:
B.Tech/B.E, BCA, -B.SC in Computers,
Job Responsibilities:
1. Onboard enterprise customers for solutions delivered by Masters India
2. Support ongoing or new integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured.
6. Resolving customer queries related to the product (E-invoice and E-way bills).
7. Completing tasks assigned by the reporting manager.
Skills Required:
Communication, High Agency, Interpersonal Skills, Learning Agility, Customer Success,
Candidate Attributes:
1) Should have highly developed all round interpersonal skills.
2) Organized, Multi tasking, Tracking on client mails/tasks and reverting them on time.
3) Should be able to work in a cross-functional environment.
4) Should have knowledge in MS Excel, power point, MS Word.
5) Prefer any experience in Product Presentation, Demo, product manual creation.
6) Excellent communication, customer facing and negotiation skills.
7) service oriented with a positive, well-motivated attitude.
Job Code: KL-7TSSKGTY
About Us
Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
Why Us?
Most enterprises today use an ERP designed to turbocharge their business, yet, compliance work is still done manually on spreadsheets and through government portal, which fails to meet the most demanding requirements of a modern enterprise.
We, therefore, offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We have already successfully processed 6 million plus sales invoices, 2 million plus e-way bills and have helped file billions in taxes.
We, therefore, offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We have already successfully processed 6 million plus sales invoices, 2 million plus e-way bills and have helped file billions in taxes.
