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Tech Support Lead
Job Title:
Tech Support Lead
Job Description:
About IDfy
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures!
We work fully onsite on all days of the week from our office in Andheri, Mumbai
Experience Range:
7 - 12 years
Educational Qualifications:
B.Tech/B.E
Job Responsibilities:
Here's what your day would look like...
- Leading a team with a hands-on approach
- Helping improve the IDfy Platform by providing insights based on investigatione and root cause analysis
- Act as a pńmary point of contact for escalated customer inquiries.
- Assist team members in resolving escalated support tickets and complex customer issues, ensuring timely and effective resolution
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring.
- Collaborate classy with Product Management. Engineering, and Quality Assurance teams to communicate customer issues, priortise bug fixes and feature enhancements, and drive product improvements
- Staying ahead of the game by predicting future fraud techniques and building solutions to prevent them
Skills Required:
SQL
Candidate Attributes:
We are the match if you...
are a Lead with a 8—12 years of experience in
are a Lead with a 8—12 years of experience in
- Being subject matter expert in troubleshooting technical issues rotated to our
- Cloud-based SaaS product, leveraging your deep understanding of system architecture, databases, APIs, and networking protocols
- Assisting team members in resolving escalated support tickets and complex customer issues, ensuring timoly and effective resolution
- Driving the enhancement of support processes and workflows to optimize efficiency and scalability, utilizing data-driven insights and customer feedback
- Identifying recurring issues and root causes, collaborating with crocs-functional teams to implement preventive measures and improve product reliability
- Experience on Cloud based applications (GCP7 AWS)
- Good understanding and experience on alerting and monitoring
- Handson experience of SOL
Job Code: KL-V5XWL5LZ
About Us
Eliminate Fraud. Establish Trust.
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
