a leader for the Customer Success team, people who can solve problems for breakfast, and have the ability to pull diverse groups towards a common mission.
Graduation with a minimum of 7 years of relevant experience
Experience Range:
7 - 9 years
Educational Qualifications:
Any graduation,
Job Responsibilities:
Here’s a typical day in the life of our Customer Success
Ensure client have best customer experience
Be the client voice within the company
New client onboarding
Monthly reviews with clients to identify new use cases and increase adoption
Staffing, Training and Performance management of the CS team
Key Account management
Proactive churn management
Activation of dormant accounts
Monthly MIS and participating in reviews/ strategy/ planning workshops
Additionally the CS leader will interface with the sales, product and technology teams to work on improvements for the customer and user experience.
Skills Required:
customer success orientation,
Problem Solving,
Articulation,
Data Analytics,
Candidate Attributes:
We are a ‘Match’ if you are…
excited about innovating everyday in an empowered and inspiring work environment
Strong Customer Service Orientation
Experience in managing CS tools, ticketing systems etc
Experience in setting up review mechanisms such as CSAT, NPS scoring
A conscientious approach to solving customer problems
Strong communication skills - both verbal and written
Experience with staffing and building teams
Data and process driven approach
The following skills would be an added advantage
An understanding of the Financial Services and/ or employee background verifications
An understanding of technology and SaaS products
Any experience in B2B sales and marketing will be an added advantage
Exposure to global clients will be an added advantage
Job Code: KL-T93X22PN
About Us
Eliminate Fraud. Establish Trust.
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
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