! Oops. This position is closed.

Senior support manager

  • Mumbai, Maharashtra, India
  • Permanent
  • Product
  • 2 - 5 years
Job Title:

Senior support manager

Job Description:

As a Product support manager, you will be providing End-To-End support to the development team and end-users. This job will be for Day / night / Rotational shifts

Experience Range:

2 - 5 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

  1. Looking at issue critically, managing incidents tickets & providing proactive support to end users
  2. Talking to clients - understanding their pain points, their needs
  3. Communicating issues & root causes to clients in a clear, concise & timely manner
  4. Create and improve the IDfy Platform by providing insights based on root cause analysis.
  5. Carrying out a log-based investigation based on alerts
  6. Tracking product outputs on a case by case basis by eyeballing
  7. Looking at data and making sense of the trends
  8. Researching market trends
  9. Debating the best customer experience with your team
  10. Managing team
  11. Helping clients build efficient, user-centric journeys and workflows
  12. Drinking loads of coffee/tea and ponder life and philosophy
  13. Talking about art/ culture/music
  14. Playing poker or catan to unwind
  15. Celebrating successes at the neighbourhood watering hole

Skills Required:

MSQL, Application Support Management, Directing Teams,

Candidate Attributes:

  1. Experience in providing technical product support.
  2. Experience in executing scripts to carry out respective tasks.
  3. Working with Google Sheets / Excel to provide daily reports
  4. Ready to work in shifts.
  5. Eager to learn new technologies and tools.
  6. Detailed knowledge of level 1 technical product support functions (1+years of experience)
  7. Excellent communication and presentation skills
  8. The ability to multi-task, prioritize, and manage time effectively
  9. Strong decision-making skills
  10. Attention to detail
  11. Ability to prioritize (and reprioritize) when necessary
  12. Team management

Job Code: KL-2AMK8D2K
About Us
Eliminate Fraud. Establish Trust.

IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.

We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.

With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.

Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.

You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.