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Senior support manager

  • Mumbai, Maharashtra, India
  • Permanent
  • Product
  • 2 - 5 years
Job Title:

Senior support manager

Job Description:

As a Product support manager, you will be providing End-To-End support to the development team and end-users. This job will be for Day / night / Rotational shifts

Experience Range:

2 - 5 years

Educational Qualifications:

Any graduation

Job Responsibilities:

  1. Looking at issue critically, managing incidents tickets & providing proactive support to end users
  2. Talking to clients - understanding their pain points, their needs
  3. Communicating issues & root causes to clients in a clear, concise & timely manner
  4. Create and improve the IDfy Platform by providing insights based on root cause analysis.
  5. Carrying out a log-based investigation based on alerts
  6. Tracking product outputs on a case by case basis by eyeballing
  7. Looking at data and making sense of the trends
  8. Researching market trends
  9. Debating the best customer experience with your team
  10. Managing team
  11. Helping clients build efficient, user-centric journeys and workflows
  12. Drinking loads of coffee/tea and ponder life and philosophy
  13. Talking about art/ culture/music
  14. Playing poker or catan to unwind
  15. Celebrating successes at the neighbourhood watering hole

Skills Required:

MSQL , Application Support Management , Directing Teams

Candidate Attributes:

  1. Experience in providing technical product support.
  2. Experience in executing scripts to carry out respective tasks.
  3. Working with Google Sheets / Excel to provide daily reports
  4. Ready to work in shifts.
  5. Eager to learn new technologies and tools.
  6. Detailed knowledge of level 1 technical product support functions (1+years of experience)
  7. Excellent communication and presentation skills
  8. The ability to multi-task, prioritize, and manage time effectively
  9. Strong decision-making skills
  10. Attention to detail
  11. Ability to prioritize (and reprioritize) when necessary
  12. Team management

Job Code: KL-2AMK8D2K
About Us
IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we’re solving trust challenges, making compliance easy, fraud detection smarter, and onboarding seamless.

IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.

OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.

OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.

Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.


Do check out more of the stuff we do:
IDfyU (Candidate page): https://sites.google.com/idfy.com/idfyu/home
Instagram: https://www.instagram.com/we.are.idfy/
LinkedIn: https://www.linkedin.com/company/idfy/
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.

Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.

You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.