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Executive - Client Delivery
Job Title:
Executive - Client Delivery
Job Description:
IDfy’s AI helps validate identity documents, verify their credentials, recognize faces and automate workflows.
This allows our clients to streamline customer KYC and smoothen employee onboarding. It also helps reduce
transaction risks among digital marketplaces.
IDfy is a market leader in this space in India with more than 500 customers. Our customers include India&
largest banks (HDFC Bank, Kotak Mahindra Bank, IndusInd Bank, IDFC), wallets (PhonePe, Paytm, Ola
Money), lenders (ABFL, IIFL, Tata Capital), Sharing economy / eCommerce giants (Amazon, Airbnb, Ola,
Zoomcar, Dream11) etc. Our partners include transUnion, IBM, Salesforce, CRM Next, Google, Visa and
many more.
Experience Range:
1 - 2 years
Educational Qualifications:
Any graduation
Job Responsibilities:
Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound / Outbound calls / Emails)
Researching required information using available resources.
Handling and resolving customer basic complaints regarding customer service problems.
Providing customers with the organization’s service and product information.
Processing BGV applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level management.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing queries, communicating and coordinating with internal departments.
Preparing final reports in the required format. Has an eye for detail.
Preparing trackers as per clients format.
Other duties as assigned.
Skills Required:
Background Verification , BGV
Annual Salary Range:
INR 2,50,000 - 3,00,000
Job Code: KL-JZ9HGVZJ
About Us
IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we’re solving trust challenges, making compliance easy, fraud detection smarter, and onboarding seamless.
IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.
OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.
OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.
Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.
Do check out more of the stuff we do:
IDfyU (Candidate page): https://sites.google.com/idfy.com/idfyu/home
Instagram: https://www.instagram.com/we.are.idfy/
LinkedIn: https://www.linkedin.com/company/idfy/
IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.
OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.
OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.
Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.
Do check out more of the stuff we do:
IDfyU (Candidate page): https://sites.google.com/idfy.com/idfyu/home
Instagram: https://www.instagram.com/we.are.idfy/
LinkedIn: https://www.linkedin.com/company/idfy/
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
