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Product support engineer
Job Title:
Product support engineer
Job Description:
When you join our technology team, you work with autonomy, in a team with no hierarchy, with highly committed and competent team members.
At the end of the day, you get to see exactly how you made a difference in lives that our product touches.
We build products on cloud-based technologies that run mission-critical functions at large organizations and rapidly growing start-ups. Our technologies run customer onboarding processes for Banks like HDFC, help delivery networks of e-commerce majors like Amazon and Zomato, drive financial inclusion for Paytmand BharatPe, and safeguard the likes of Dream11 and MPL from fraud and money laundering.
As a part of our technology team, under a great mentor and leader, you will build all the necessary skills and knowledge for a successful career in Technology.
Our promise to you
1. Work on the latest technologies
2. Derive creative satisfaction
3. Autonomy, equality, and the freedom to yourself
4. A positive work environment
5. Exponential growth potential
Experience Range:
2 - 5 years
Educational Qualifications:
B.Tech/B.E
Job Responsibilities:
1. Defining monitoring events for IDfy's services and setting up the corresponding alerts
2. Responding to alerts, with triaging, investigating and resolving resolution of issues
3. Learning about various IDfy applications and understanding the events emitted
4. Creating MIS reports for service performance and usage monitoring
5. Responding to incidents and customer tickets in a timely manner
2. Responding to alerts, with triaging, investigating and resolving resolution of issues
3. Learning about various IDfy applications and understanding the events emitted
4. Creating MIS reports for service performance and usage monitoring
5. Responding to incidents and customer tickets in a timely manner
6. Defining monitoring events for Software services
7. Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis
As a part of this role, you will often be required to provide support during non-office hours as a part of rotational shift or roster.
Skills Required:
SQL , Product Support
Candidate Attributes:
You should be a graduate with a minimum of 1 year of technical product support experience with following skills:
1. Managing incidents tickets and providing proactive support to end-users 2. Do root cause analysis and manage level 1 support
3. Ability to create MIS reports
4. Create and improve the IDfy Platform by providing insights based on root cause analysis 5. An ability to "understand" data and analyse logs to help investigate production issues and incidents6. Ability to track product outputs on a case by case basis
7. Knowledge of SQL (Familiarity with any database technology is a plus)
8. Knowledge of Scripting language like bash / python is a plus
9. Clear logical thinking and communication, and ability to keep calm in high-pressure situations
8. Above all, a willingness to learn and implement what you learn
8. Above all, a willingness to learn and implement what you learn
There might be technologies / tools that you might not know. You will learn those as a part of your on-job training. We will train you on those.
Job Code: KL-AK4L9Q66
About Us
IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech, we’re solving trust challenges, making compliance easy, fraud detection smarter, and onboarding seamless.
IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.
OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.
OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.
Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.
Do check out more of the stuff we do:
IDfyU (Candidate page): https://sites.google.com/idfy.com/idfyu/home
Instagram: https://www.instagram.com/we.are.idfy/
LinkedIn: https://www.linkedin.com/company/idfy/
IDfy’s three platforms- OnboardIQ, OneRisk, and Privy - come together to form one seamless solution enabling trust.
OnboardIQ is an onboarding platform that accelerates growth with frictionless omni-channel onboarding, while mitigating fraud and improving quality of account.
OneRisk is a fraud and risk management platform to mitigate financial, legal, and reputational risks and avoid losses with proactive fraud prevention. It covers individual risk, entity risk, and asset risk.
Privy is a privacy and data governance platform to ensure DPDPA compliance through trust and privacy governance suite and avoid monetary and reputational loss.
Do check out more of the stuff we do:
IDfyU (Candidate page): https://sites.google.com/idfy.com/idfyu/home
Instagram: https://www.instagram.com/we.are.idfy/
LinkedIn: https://www.linkedin.com/company/idfy/
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
