L1 Product support engineer
Job Title:
L1 Product support engineer
Job Description:
You will be providing End-To-End support to the development team and end-users. This job is only for the night shift.
Experience Range:
2 - 5 years
Educational Qualifications:
B.Tech/B.E,
Job Responsibilities:
• Managing incidents tickets and providing proactive support to end-users.
• Do root cause analysis and manage level 1 support.
• Generate MIS reports as per requirement.
• Create and improve the IDfy Platform by providing insights based on root cause analysis.
• Carrying out a log-based investigation based on alerts.
• Tracking product outputs on a case by case basis by eyeballing
• Defining monitoring events for Software services.
• Do root cause analysis and manage level 1 support.
• Generate MIS reports as per requirement.
• Create and improve the IDfy Platform by providing insights based on root cause analysis.
• Carrying out a log-based investigation based on alerts.
• Tracking product outputs on a case by case basis by eyeballing
• Defining monitoring events for Software services.
Skills Required:
SQL, Product Support,
Candidate Attributes:
• Experience in providing technical product support.
• Experience in executing scripts to carry out respective tasks.
• Working with Google Sheets / Excel to provide daily reports
• Ready to work in shifts.
• Eager to learn new technologies and tools.
• Knowledge of using SQL for database analysis and reporting MIS.
- detailed knowledge of level 1 technical product support functions (1+years of experience)
- street smart
- excellent communication and presentation skills
- the ability to multi-task, prioritize, and manage time effectively
- strong decision-making skills
- attention to detail
- ability to prioritize (and reprioritize) when necessary
- team management
• Experience in executing scripts to carry out respective tasks.
• Working with Google Sheets / Excel to provide daily reports
• Ready to work in shifts.
• Eager to learn new technologies and tools.
• Knowledge of using SQL for database analysis and reporting MIS.
- detailed knowledge of level 1 technical product support functions (1+years of experience)
- street smart
- excellent communication and presentation skills
- the ability to multi-task, prioritize, and manage time effectively
- strong decision-making skills
- attention to detail
- ability to prioritize (and reprioritize) when necessary
- team management
Job Code: KL-AK4L9Q66
About Us
Eliminate Fraud. Establish Trust.
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
