●Enable Product Integrations automation efforts.
●Gather customer feedback and brainstorm on product improvements & features along with product owners to ensure product success
●Optimize Product integration processes.
●Own new feature requests by clients.
● Serve as a Product specialist for all of IDfy’s products.
● Provide a strong technical understanding of our product with the ability to discuss IDfy Solutions and how it may be configured to meet a customer’s needs
● Understand the client’s use-case; help the client with solution design using IDfy APIs & SDK
● Perform Requirement gathering and configurations
● Leveraging all product capabilities to provide solutions to clients and in turn uplift the revenue.
● Project manage the entire Product integration lifecycle from pitch to go-live. Be the single point of contact for all Product queries.
● Liaising with internal and external stakeholders to drive the project with critical deadlines to completion.
● Work on all aspects of deployment including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up, and testing support
● Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing.
● Evaluate and suggest innovative solutions and workarounds for customer requirements.
● Work well in both individual and team settings, both on and off client-side