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Executive - Business Delivery ( Caller )
Job Title:
Executive - Business Delivery ( Caller )
Job Description:
Job Description:
Answering phones from customers/candidates professionally and responding to customer inquiries. (Inbound / Outbound / Emails)
Researching required information using available resources.
Handling and resolving customer basic complaints regarding customer service problems.
Providing customers with the organization’s service and product information.
Processing BGV applications requested by the customers.
Identifying, escalating priority issues, and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Requirement: min 6 months of experience in call center
Experience Range:
1 - 3 years
Educational Qualifications:
Any graduation
Job Responsibilities:
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing queries, communicating and coordinating with internal departments.
Other duties as assigned.
Skills Required:
Business Communications
Candidate Attributes:
Requirements & Skill Set:
Experience in dealing with the public.
Excellent communication skills, including verbal with proper grammar.
Calm & able to work with others in a close manner.
Good computer skills.
Good multi-tasking skills.
Able to maintain customer confidentiality.
Job Code: KL-GUPGFHUA
About Us
Eliminate Fraud. Establish Trust.
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Mitigation, Digital Onboarding and Digital Privacy.
We establish trust while delivering a frictionless experience for you, your employees, customers and partners.
Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry.
With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.
Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.
We have successfully raised $27M from Elev8 Venture Partners, KB Investment, and Tenacity Ventures!
Why Us?
At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
Thanks to our problem-centric approach, one in which we find the right technology to solve a problem rather than the other way around, you will always be working on the latest technologies.
You should be sold by now, but if you're not, here's some more. You'll have the chance to brainstorm in bean bags, strategise over foosball, and collaborate with a crew that's as quirky as it is brilliant.
