National Collections Manager - Unsecured Business Loans - NBFC
Job Title:
National Collections Manager - Unsecured Business Loans - NBFC
Job Description:
JOB PURPOSE
To oversee the SMB department's collections by monitoring and guiding the collections team and through Vendor Management.
Tasks
- Prepare & execute collections plan, set targets and develop case specific strategies to recover money
- Tracking Pre-NPA cases and reversals from NPA for respective Regions.
- Maintain the delinquency within budgeted numbers as per policy.
- Timely initiation of Legal activities. Ensuring execution of legal tools.
- Timely collections of overdue and irregularities in the Delinquent portfolio.
- SMA / Weak Account cases tracking on regular basis.
- Look out for early warning signals and timely action for resolution.
Responsibilities
- Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.
- Initiate legal action on delinquent customers
- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region
- Ensure internal and external guidelines are adhered to in the field
- Motivate team through coaching, development, and training interventions
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases
Functional Skills
- Ability to deliver in high pressure
- Team Management,
- Basic Knowledge of Legalities of SME Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.
To oversee the SMB department's collections by monitoring and guiding the collections team and through Vendor Management.
Tasks
- Prepare & execute collections plan, set targets and develop case specific strategies to recover money
- Tracking Pre-NPA cases and reversals from NPA for respective Regions.
- Maintain the delinquency within budgeted numbers as per policy.
- Timely initiation of Legal activities. Ensuring execution of legal tools.
- Timely collections of overdue and irregularities in the Delinquent portfolio.
- SMA / Weak Account cases tracking on regular basis.
- Look out for early warning signals and timely action for resolution.
Responsibilities
- Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.
- Initiate legal action on delinquent customers
- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region
- Ensure internal and external guidelines are adhered to in the field
- Motivate team through coaching, development, and training interventions
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases
Functional Skills
- Ability to deliver in high pressure
- Team Management,
- Basic Knowledge of Legalities of SME Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.
Experience Range:
8 - 12 years
Educational Qualifications:
-LLB in Law , -B.Com in Commerce ,and M.Com in Commerce
Job Responsibilities:
- Accountable for reducing delinquency by flow control and improve recovery rates on the assigned Portfolio.
- Initiate legal action on delinquent customers
- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region
- Ensure internal and external guidelines are adhered to in the field
- Motivate team through coaching, development, and training interventions
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases
- Initiate legal action on delinquent customers
- Manage a team of Collections Managers & Collections Executives attached to various branches across the state for Unsecured Business Loans.
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Mangers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region
- Ensure internal and external guidelines are adhered to in the field
- Motivate team through coaching, development, and training interventions
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases
Skills Required:
Driving process compliance , Active tracking & monitoring , agency management , cost optimization , early detection & faster resolution , analytics to drive performance
Candidate Attributes:
- Ability to deliver in high pressure
- Team Management,
- Basic Knowledge of Legalities of SME Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.
- Team Management,
- Basic Knowledge of Legalities of SME Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.
Job Code: KL-ZS56EYZW
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Assured and timely response
